Responsibilities
* Develop and maintain quality approaches tailored to each programme or product, ensuring clarity and alignment across teams.
* Shape or validate test strategies to ensure comprehensive functional, non-functional, and process coverage.
* Consistently advocate for quality as a shared responsibility throughout the delivery lifecycle.
* Conduct or coordinate formal quality reviews, assessments, and audits across teams or vendor partners.
* Identify gaps in processes, trace root causes, and recommend sustainable corrective actions.
* Verify the effectiveness of corrective actions and ensure compliance with standards and governance frameworks.
* Collaborate with engineering, architecture, and product leads to anticipate risks early and influence design choices for improved testability and reliability.
* Lead release readiness assessments, ensuring coverage, defects, risks, and compliance are fully evaluated prior to go-live.
* Communicate risks and issues clearly to technical and non-technical stakeholders.
Team Guidance & Continuous Improvement
* Serve as the senior quality advisor, helping teams interpret expectations, select appropriate testing methods, and overcome delivery challenges.
* Provide mentorship to QAT engineers, automation specialists, and cross-functional team members.
* Facilitate continuous improvement discussions grounded in data, insights, and practical constraints.
* Provide practical training, playbooks, and reusable patterns to embed best practices within teams.
* Review team test artefacts (test plans, automation frameworks, performance strategies) to ensure robustness and alignment with organisational expectations.
* Promote effective use of testing and quality tools, including automation frameworks, CI/CD integrations, and analytics dashboards.
* Support teams in adopting, improving, and optimising test environments, datasets, and toolchains.
Reporting & Stakeholder Communication
* Deliver reporting that highlights insights—not just metrics—to help leaders understand quality trends and make informed decisions.
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