Regent Refrigeration is an established family run company with over 35 years trading within the Midlands. Due to our continued growth, we are looking to recruit an experienced service coordinator to join our team at our Solihull office. Working as part of the small service team. Planning, scheduling and reporting on engineer activities, working with the service department and ensuring the smooth process of operations. Key Duties and Responsibilities forServiceCo-Ordinator: Receive customer email / phone calls, respond and answering accordingly Plan workloads and deploy engineers ensuring maximum efficiencies are maintained. Log service calls accurately in CRM system Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times Effective utilisation, efficiency, and productivity of the field engineers Forward plan daily, weekly and monthly engineering activity Provide delivery timescales to customers Administrating job reports from the field engineers ensuring worksheets are correct and checking them with attention to detail Small works quotations and organising remedial works following service visits Ordering spare parts and coordinating delivery. Maintain regular communications/updates with the customers Skills and Attributes forServiceCo-Ordinator: Experience scheduling / planning of engineers. Well organised with the ability to work under pressure Strong record keeping and analytic skills Able to co-ordinate multiple tasks simultaneously and work to deadlines Excellent skills with Microsoft Word Office, Excel etc. Excellent communication skills - both written and verbally Efficient and highly organised If you feel like you meet the above criteria for the Customer Service Coordinator role, then please apply now!