Job description:
Fraud Analyst – ClearAccept (Part of ClearCourse Group)
Location: Manchester (Hybrid)
Role type: Full-time, Permanent
ClearAccept, part of the ClearCourse Group, is looking for a proactive and detail-oriented Fraud Analyst to join our Risk and Compliance Team. Based in our Manchester office with hybrid working available, this role offers a great opportunity to develop your fraud prevention and investigative skills in a growing fintech environment.
Reporting to the Senior Compliance Officer, you'll play a hands-on role in supporting daily monitoring activities to mitigate fraud risks. From investigating chargebacks to identifying transactional anomalies, your work will directly support the integrity of our operations and protect our merchant network.
We're looking for someone with at least two years' experience in fraud prevention, transaction monitoring and chargebacks within the payments industry, who's comfortable handling data and liaising with internal and external stakeholders. More importantly, we're looking for someone eager to grow, learn, and contribute to a high-performing team.
What you'll be doing:
* Managing and responding to chargeback disputes within set timeframes and card scheme rules
* Analysing trends and patterns to identify root causes and propose preventative measures
* Preparing reports on chargeback volumes, win/loss ratios and operational KPIs
* Ensuring compliance with card network regulations and internal policies
* Investigating suspicious transactions and raising SARs when necessary
* Reviewing merchant accounts and performance on an ongoing basis
* Liaising with merchants to gather further information or clarify transactional activity
* Supporting process improvements and anti-fraud strategies
* Maintaining organised records of all chargeback and fraud activity
* Collaborating with internal stakeholders to resolve issues and recommend risk mitigations
What we're looking for:
* At least 2 years' experience in fraud prevention, transaction monitoring and chargebacks within the payments industry
* Proficiency in Microsoft Office, particularly Excel
* Strong analytical skills with an ability to spot patterns and anomalies
* Working knowledge of Visa and MasterCard chargeback regulations
* Good understanding of AML controls and ongoing merchant monitoring
* Excellent communication skills, both written and verbal
* High attention to detail, well organised and diligent
* Self-motivated, reliable, and able to work both independently and as part of a team
* Comfortable working under pressure and to tight deadlines
* Experience in a regulated financial services firm (highly desirable)
Benefits include:
* Hybrid-working model
* 25 days annual leave plus your birthday off
* Volunteering days
* Life Assurance and Group Income Protection
* Private medical cover with cash plan
* Enhanced Company Pension
* Employee wellbeing perks including the Calm app, cycle-to-work scheme, and discounted gym memberships
* Retail discounts and an Employee Assistance Programme