[UK]
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Are you interested in joining our team as a Customer Expert?
If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encouragesYOUto bring out your best thenTHISis the place for you!
Job Overview
* Start Date: 8 December 2025
* Salary: 12.21 per hour (25,396.80 per annum)
* Hours: 40 hours per week
* Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME
* Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 Sat-Sun - some weekend working is a requirement.
* Training Duration: 8.5 days
* Contract: Permanent
* Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number.
For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE
Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being a great place to work. What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available?Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People wholl listen, ask the right questions and offer the solutions that leave them smiling. Thats why well encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and youll have the chance to support some of the worlds leading brands. Comprehensive training, opportunities to progress,recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employmentwe will need to conduct a right to work verification call.
Values we look for you to have:
1. Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
2. Collaboration - You enjoy working with others and you like working as a team player.
3. Communication - You can speak and write clearly and in a confident manner.
4. Emotional Intelligence -You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
5. Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
6. Critical Thinking - You are able to think logically when making decisions.
7. Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
8. Entrepreneurship - Taking ownership, not being afraid t