Overview
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Beverley Branch
Join to apply for the Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Beverley Branch role at Santander UK
We are currently recruiting Customer Service colleagues, with a starting salary of £24,500 per annum, made up of a base salary of £24,000 plus an additional £500 flexible benefit.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
Responsibilities
* Acting as the first point of contact for customers in branch or over the phone
* Assisting with day-to-day transactions, queries and servicing
* Answering customer calls into our contact centre
* Building relationships and finding solutions
* Developing your knowledge of services and products to help our customers
* Identifying new ways to improve the customer experience
What you’ll bring
Essential requirements
* Proven ability to deliver outstanding customer service either from a face to face or a telephony background
* The ability to communicate effectively with customers to truly understand their needs
Nice to have
* A real desire to go above-and-beyond for customers
* Effective team working skills with a flexible, can-do approach to work
* Openness to a broad range of activities even if outside of standard expectations
* Ability to grow, adapt and change accommodating business needs and priorities
* You will require the right to work in the UK
What else you need to know
* This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday between 8:00am – 6:00pm
* The role is based in our Beverley branch
Inclusion and rewards
Inclusion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and develop the most talented people through our values of Simple, Personal, and Fair.
How We’ll Reward You: In addition to salary, we offer a range of benefits you can tailor to your needs, including the following:
* Starting salary of £24,000 plus a £500 annual cash allowance
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service, with the option to purchase up to 5 contractual days per year
* Eligible for a discretionary performance-related annual bonus
* Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
* Free access to digital health services including GP
* Wellbeing apps and online classes
* 8% of salary contributed to pension (up to 12.5% with additional employee contribution)
* Company-funded life assurance and income protection, with optional additional cover
* Support for charitable giving and community partnerships
* Share plans and staff product offers with no fees where applicable
* 24/7 access to online employee discounts platform
* Access to staff versions of Santander products where available
Right to work
Right to work in the UK is required to commence employment. If you require a visa, this will not influence our decision to progress your application, but applications without right to work may be withdrawn.
What to do next
If this sounds like a role you’re interested in, please apply. If you need recruitment process accommodations, contact resourcing@santander.co.uk.
Additional information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales, Public Relations, and Customer Service
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