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Job Title: Contract Support Engineer
Our client operates in the offshore, ports, shipping, oil, and gas industries. They are seeking a Contract Support Engineer to join their Project Engineering team.
In this role, you will oversee continental contracts providing support, technical assistance, maintenance scheduling, organizing repairs, resolving payment issues, crewing problems, and ensuring asset assurance.
The company supports the oil and gas industry and has recently secured new contracts globally, with plans for significant expansion over the next 12 months.
This is a permanent position based in the office, responsible for managing a cranes and lifting client contract, ensuring all aspects are delivered with regard to quality, timeline, health and safety, and maintenance.
Key Responsibilities:
1. Act as the client's representative, ensuring departmental deliverables meet contractual commitments.
2. Minimize maintenance backlog, particularly safety-critical maintenance, and communicate issues promptly to the client and internal teams.
3. Provide first-line technical support and coordinate client requirements, including breakdowns.
4. Ensure the delivery of contracted services, including safety, quality, personnel, equipment, maintenance, and project delivery.
5. Manage client accounts, including mobilizations, demobilizations, debt management, equipment needs, sales inquiries, meetings, planning, and technical support.
6. Develop and support plans for client integrated asset planning and capability enhancement.
7. Oversee maintenance and crewing of offshore assets.
To succeed in this role, you should have prior experience in a similar position, with strong technical knowledge of cranes. Clear communication of performance standards is essential. A proven track record in client management and customer service is required.
Candidates may come from hands-on, project engineering, or account management backgrounds, with experience acting as a client representative or account manager being advantageous. Qualifications in mechanical, electrical engineering, or lifting are preferred.
If interested, apply now for a confidential discussion about your next career move!
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