Customer Care Representative - UK - Bilingual German (or Swiss German) / English
"This is a great company to work for - just apply! I loved being in the German team as we get to work from home most of the time. My colleagues are great - a really friendly bunch, and we get to talk with some really interesting customers, it's the perfect job for me!"
JK, (previous employee).
Job description
Work for a unique company in a kind and friendly team. Customer Care Representatives provide 1st class customer service to German customers by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for customers.
Key Responsibilities:
* Answer German speaking customer queries and process incoming customer requests via phone and email management software.
* Process customer orders using in-house system software.
* Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
* Develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer service.
Key Attributes:
* Must be fluent in both oral and written English and German.
* Able to build good relationships at all levels with a positive and flexible approach.
* Able to solve problems, have initiative, and open to continuous improvement and learning.
* Familiar with Microsoft Office (Word, Excel, PowerPoint, Outlook).
* Must have a UK visa
Hours and Days:
5x - week rotation:
o Week 1: Monday to Friday - 07:00 to 15:15
o Week 2: Monday, Tuesday, Thursday, and Saturday - 07:30 to 15:45
o Week 3: Monday to Friday - 11:00 to 19:15
o Week 4: Monday, Tuesday, Thursday, Saturday - 08:00 to 16:15
o Week 5: Monday to Friday - 11:45 - 20:00
This is a WFH role with typically 1 day per month in a modern integrated office in Cambridgeshire so you can collaborate with colleagues.
Whats on offer:
* Salary packages of £26,500 per year
* Contributory pension scheme of up to 6%
* Opportunity to buy & sell holiday
* Gym membership discounts
* Contributory hospital and health cash plan
* Discounts at leading brands and retailers
* Relocation support package for anyone located 50 miles or more from our main office
* Cycle2Work scheme
* Eye care vouchers
* Free nutritional and personal care products at work
* Life assurance
Experience:
* Customer service/sales/ administration or similar corporate experience: 1 year (preferred)
* German and English Language skills at a Native or C1 level
Work Location: Remote
Reference ID: CS2024GE