Working Pattern:
19.15pm - 06.15 am x 4 days per week.
Flexibility needed across 7 days.
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.50 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Team Manager in Foods, where you'll lead by example as a champion of our high-quality products, offers, and services. We're seeking passionate leaders who take pride in their food knowledge and are eager to share it with both colleagues and customers.
Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standards, ensuring that our customers feel valued every day. You'll actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience.
· Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. And you’ll be confident in coaching your store colleagues, driving digital capability and supporting them to perform at their best every day.
· Efficiency and effectiveness are key aspects of your role. You'll be a skilled retail professional putting customers at the heart of all decision making, while leading your team to achieve the same.
· Being a passionate leader with the ability to effectively motivate, prioritise and delegate is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your team members to be their best.
· Flexibility is also vital, and you will be agile in your approach. You should be confident to work effectively and lead teams across the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
1. Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
2. Role model great customer service and ensures the delivery of a customer focussed service proposition through the team that delights our customers
3. Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
4. Ensure colleagues understand and are motivated to deliver their part
5. Support the store to trade safely and legally, protecting Customers,Colleaguesand the M&S brand
6. Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
7. Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s
8. Supports the delivery and embedding of the business transformation plan and change initiatives for their area
9. Delivers great standards and service by setting clear expectations with store colleagues
10. Create the right culture, role modelling new digital ways of working and leadership behaviours
11. Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
12. Deliver brilliant basics through the team
13. Seeks customer feedback and takes action to deliver improvement
14. Uses data and insight to improve customer instore experience, improve the operation and drive performance
15. Support the delivery of Plan A
16. Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
17. Recruit for the team, ensuring new starters have a brilliant onboarding experience
18. Deliver all line management activities in line with company process and policy
19. Build an active working partnership with BIG, provide feedback and support the development of BIG reps
20. Deliver operational excellence to maximise product availability, minimise stock and cash loss
21. Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
22. Maintain a safe and legal store environment
23. Supports visual merchandising updates across all launches,eventsand campaigns
Technical Skills/ Experience
24. Ability to lead a team to deliver excellent customer service and KPI’s across the store
25. Create the right culture, role modelling new digital ways of working and leadership behaviours
26. Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
27. Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
28. Good working knowledge of VM principles
29. Good level of digital capability and an understanding and use of all systems
30. Good knowledge of the legal requirements across their area of accountability and the store
31. Knowledge of our people policies and managing performance within a team
32. The ability to have difficult conversations with effective resolutions with colleagues
33. Good communicator and listener who will inspire, share theirknowledgeand best practices with others
34. Ability to plan and review across the week and the month
35. Ability to deliver under pressure demonstrating resilience
36. Ability to build and maintain relationships with key stakeholders across the store and region
37. Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
Key Leadership Capabilities
38. Successfully embeds change for lasting commercial impact and results
39. Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
40. Takes ownership and accountability for the success of their team
41. Spends time coaching colleagues to accelerate performance and personal growth
42. Recognises high performance and supports poor performers to improve
43. Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
44. Uses customer feedback and market trends to guideteamswork
45. Helps teams understand information and business messages by actively seeking out opinions and asking questions
46. Uses a combination of channels and technology to communicate, ensuring timely,clearand open communication with colleagues
47. Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
Key Relationships and Stakeholders
48. Customers
49. Colleagues
50. Store Leadership
51. Regional Leadership
52. BIG