Overview
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We are a progressive, forward thinking practice based in South Gloucestershire, seeking a friendly, patient-centred team member to work at the front desk providing reception and administrative support.
Details
Date posted: 01 October 2025
Salary £12.33 an hour
Contract Permanent
Working pattern Part-time, Flexible working
Location Parkwall Road, Bristol, BS30 8HS
Job Description
Job responsibilities
* Meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
* Direct patients to the appropriate professionals
* Deal with telephone calls promptly and appropriately
* Make appointments for patients, Doctors, Nurses and other members of the Primary Health Care Team using the Practice EMIS system
* Record home visit requests on the EMIS system and bring to the attention of the on-call GP for triage
* Re-arrange appointments for Doctors and Nurses when required
* Welcome and hand out information about the practice to new patients wanting to register; ensure documentation and evidence is complete
* Register temporary patient details onto the computer
* Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and make appropriate appointments
* Respond to all queries and requests for assistance from patients and other visitors
* Respect and maintain all aspects of patient confidentiality
* Receive complaints and ensure they are dealt with in line with Practice procedure
* Inform patients if doctors are running late or dealing with an emergency
* Advise patients of relevant charges for private services, accept payment and issue receipts
* Print lists of appointments for the following day
* Keep front desk, back office and waiting room neat and tidy
* Prepare reception for start of day and end of day
* Relay messages to relieving Front Desk Clinical Care Co-ordinator at handover
* Relay test results to patients when checked by GP and advise further action
* Chaperone for GPs when asked
* Liaise with hospital and ambulance staff and other outside NHS members
* Ensure sufficient levels of forms, sick notes etc, and alert administration team when stocks are low
* Attend staff meetings as necessary and participate in training to develop expertise
* Be familiar with and use written Practice protocols, keeping up to date with changes
Person Specification
Essential
* Excellent verbal communication skills
* Attention to detail and accuracy
* Self-motivated and enthusiastic approach
* Flexibility to provide cover
* Professional and courteous conduct
* Understand and adhere to confidentiality
Desirable
* Experience of working in a GP Practice
* Competent level of computer literacy
* Ability to organise and prioritise workload
* Ability to use own judgement
Qualifications
Essential
* GCSE grade C/4 or above in English and Maths
Other
* Good customer service and teamwork
* Willingness to participate in training and development
Employer details
Cadbury Heath Healthcare, Parkwall Road, Bristol, BS30 8HS
Employer website: https://www.cadburyheathhealthcare.co.uk/
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