1 month ago Be among the first 25 applicants
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre‑screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Hours and flexibility: While this role is advertised with a standard schedule, we are open to discussing flexible options to fit around your commitments, including compressed weeks.
Who are we?
We are Vision Express – with over 550 stores across the UK and Ireland. Whether you want to work in a busy city centre flagship, a smaller village store or one of our coastal locations, we’ll have the perfect solution for you. We are part of the Essilor‑Luxottica family, leader in the design, manufacture and distribution of lenses, frames and sunglasses. Our brands include Ray‑Ban, Oakley, Costa, Vogue Eyewear, Persol, Oliver Peoples and many others.
What we are looking for?
* Provide excellent customer service, with the ability to give personalised assistance and address customers’ needs and concerns.
* Great communication and rapport building to translate professional terminology into language understandable to patients.
* Exceptional attention to detail in maintaining accurate customer records, prescriptions and requirements to provide the best service and product recommendations.
* Ability to work as part of a team with colleagues across the whole store.
* The ability to work under pressure and handle challenging situations in a fast‑paced retail environment.
* Confidence, passion, drive and enthusiasm.
* Knowledge and understanding of our optical products and services, including frames, lenses and contact lenses, and the ability to inform customers about them and promote our products and services to help achieve store targets.
* Arrange and maintain the store’s look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Benefits
* Sales and performance‑based bonus.
* Targeted incentives.
* Pension scheme.
* Life Assurance – 2× your basic annual salary.
* Free eyewear annually with eligibility from day one.
* Opportunities to get involved in the OneSight Essilor‑Luxottica Foundation.
* Discounts throughout the year for friends and family.
* Employee Assistance Programme offering confidential support on a wide range of matters.
* 33 days annual leave – increasing with length of service, plus the option to buy or sell holiday.
* Flexible health‑related benefits such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan.
* Opportunities to join a company‑wide community with peer‑to‑peer knowledge sharing and collaboration through internal channels.
* Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and discounted bicycles through Cycle‑to‑Work Scheme.
* And so much more!
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider – Retail
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