Part time customer service advisor

Job Description

Location: Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW)

Start Date: July 2026
Hours: Part-time (2025 hours per week)
Shift Pattern:
Fixed MondayFriday evenings
20 hrs: 4:45pm 9:00pm
25 hrs: 3:40pm 9:00pm
Pay:£13.35 per hour, rising to £13.66 after 8 months - plus incentives and bonuses
20 hrs: £13,928.53 ? £14,260.27 annually
25 hrs: £17,410.67 ? £17,825.33 annually

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE.

Why not use your skills to make a difference and join our Mobile Billing Team inEE Darlington. Youll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way.

You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment or can look after your family in an emergency. Just a few ways were doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

Whats in it for you?

• A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses.
• Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want.
• Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, weve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

JBRP1_UKTJ