Salary: £35,000 - 35,000 per year Requirements: ITIL v4 Foundation certification 2 years experience in an IT support or service desk role Experience of working in an ITIL based service function Windows 11 build, troubleshooting and configuration Microsoft 365 (O365) / SharePoint Windows Server Active Directory Exchange Online Basic network troubleshooting knowledge (IP subnets, DNS, Wi-Fi & VPN) Strong customer service skills with the ability to work under pressure Responsibilities: Provide 1st technical support to users Take ownership of IT support tickets and incidents through to resolution Perform support ticket administration and maintain accurate documentation Carry out password resets and user account administration Monitor network and infrastructure systems, escalating issues where required Support joiner, mover, and leaver processes, including account changes and device provisioning Procure and manage IT equipment including laptops, desktops, and mobile devices Build, configure, and upgrade laptops and desktops as required Deploy applications and manage updates Perform backup and restore operations Deliver desktop and end-user break/fix support Troubleshoot network, VPN, Microsoft Teams, and audio-visual meeting issues Support Microsoft 365, Windows 10/11, Active Directory, and Exchange Online environments Manage incidents, service requests, and access control through the ITSM platform Support mobile device management (MDM/MAM) solutions Complete timesheets accurately to support project cost monitoring Technologies: Active Directory Support ITIL ITSM Microsoft 365 Mobile Network SharePoint VPN Windows Office 365 Cisco Veeam More: We are seeking a 1st Line IT Support Engineer to join our team of 14 IT Support Engineers in Coventry. In this full-time role, you will provide hands-on IT support across a wide range of technologies, ensuring users throughout our 30 offices in the UK and ROI receive high-quality IT service. We offer a comprehensive benefits package including pension, medical insurance, financial planning support, and various forms of leave, as well as a commitment to personal and professional development. last updated 17 week of 2026