Working with the Area Manager to develop and implement strategies to achieve branch goals
At MaxEnergy, We are proud to enforce an equal opportunities employment policy, which ensures that we treat all job applicants and employees fairly and without discrimination.
We are always looking out for people to employ who share our passion for innovation and who are able to uphold our company ethics and professionalism relating to our specialised quality output in order to meet our client's high level of expectation.
Our commitment to ensuring our staff have a comfortable and friendly environment to work in is always at the forefront of our minds.
Do you have what it takes to be a member of the MaxEnergy family?
Max Energy have become the contractor of choice for the supply and install of Loft and Cavity insulation for many house builders. We have a proven track record of servicing house builders and domestic customers with a quality installation to the highest standards.
Our continued growth has created this exciting opportunity to join our team as a Assistant Branch Manager to assist the Area Manager at our Colchester branch with all aspects of the branch and area operations including business support & development.
We are seeking a highly motivated and experienced individual to oversee our operations and lead our team to success. If you have a strong background with excellent leadership, team management skills and a passion for delivering exceptional customer service, we want to hear from you.
Knowledge of the construction industry and the energy sector ie. Loft, Cavity and Solar PV is desirable and worked in a field based environment.
Duties
Support & deputise for the Area Manager when required.
Attend site/customer & management meetings as required.
Day to day management of technicians, including Absence Management reviews, performance reviews, briefing & support.
Ensure all ECO & N.B documentation is prepared, completed & presented accurately & in a timely manner.
Customer service. Deal with complaints, keep accurate records & provide feedback. (ECO/N.B)
Workplace & RTA investigations & reporting within a designated timescale.
Work closely with the BDM, provide support & business development for site & pre-start meetings.
Monitor and analyse performance metrics to identify areas of improvement
Liaise closely with planning department to update any in-day changes to workloads.
Ad-hoc planning & adjustment of workloads.
Build and maintain strong relationships with customers/clients to drive customer satisfaction and loyalty
Warehouse & stock management, including Health & Safety compliance, reporting & ordering.
Understanding & analysis of company reports.
Provide guidance and support to the team to ensure they meet their daily targets
Carry out Health and Safety inspections & maintain records for ladders, PPE, WIP, TMO & PAT testing, Health and safety compliance, management & reporting.
Ensure compliance with company policies and procedures across the branch structure
Conduct regular performance evaluations for the team members
Train new employees on company policies, products, and service
Resolve customer complaints or issues in a timely manner
Collaborate with the Regional Manager and other Area Managers to share best practices and drive overall company success
Strictly adhere to all Health & safety procedures and ensure that the working environment is practical for both yourself and others.
Flexible approach to working hours
Ensure all associated administration duties are carried out in line with company procedures.
Ensure that a professional and courteous approach is adopted at all times.
Any other reasonable duties commensurate with the post, which may be allocated from time to time.
Requirements
- Proven experience in first line management
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Exceptional time management and organisational skills
- Ability to multitask and prioritise tasks effectively
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
If you are a results-oriented individual with a passion for driving growth and providing exceptional customer service, we encourage you to apply for the position of Assistant Branch Manager. Join our team and take your career to new heights
Job Type: Full-time
Pay: £33,258.75 per year
Benefits:
* Company car
* Company pension
* Health & wellbeing programme
* Life insurance
* Sick pay
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 2 years (preferred)
* UK Based employment: 2 years (required)
* managerial: 2 years (preferred)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Leicester, LE7 3XD