Second Line Support Engineer - Sheffield - £32,000 - Onsite We’re working with a well-established IT support provider. Due to continued growth, they’re looking for a proactive and technically capable 2nd Line Support Engineer to join their team. This is a great opportunity for someone who enjoys working in a fast-paced environment and wants to build their technical skills while gaining exposure to a wide variety of systems and projects. What you’ll be doing: Handling escalated incidents and service requests as part of the 2nd line support team. Troubleshooting across Microsoft 365, Windows environments, and core IT infrastructure. Managing user accounts, permissions, and email systems (M365/Exchange). Providing remote support, with occasional visits to client sites. Diagnosing and resolving hardware, software, and basic networking issues. Supporting IT projects, including system upgrades and migrations. What we’re looking for: Strong knowledge of Microsoft 365 and Windows systems. A hands-on, problem-solving mindset with a willingness to learn. Someone who thrives in a varied and busy role. What’s on offer: 25 days holiday plus bank holidays. Pension scheme. Ongoing training, mentoring, and career development.