Overview
Job Title: Project Coordinator
Location: Newbury
Salary: Competitive
Job Type: Full Time, Permanent
At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal growth. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.
About the role
As a Project Coordinator, you will play a key role in ensuring the smooth coordination of all activities within our Professional Services (PS) function. You will be responsible for managing service requests and PS work, overseeing our calendars to optimise utilisation across both our PS and Field Engineering teams. Your role will ensure that the right engineers are in the right place at the right time, with the necessary equipment to deliver our customer solutions efficiently and effectively. By managing resources and schedules, you will directly contribute to maximising revenue and supporting the overall success of this business area.
Responsibilities
* Schedule incoming projects and assigning Engineers
* Arranging and attending internal Kick-off calls and planning meetings
* Create initial project work plans
* Communicate with clients about project progress and status updates
* Track and manage project budgets
* Coordinate required project procurement
* Monitor and act on daily and weekly project board governance
* Accurately document project progress, including updating Autotask workplans
* Liaise and coordinate with 3rd parties
* Contribute to Risk Management Reviews
* Plan project handover calls with internal teams and project closure calls with client
* Take meeting notes and document them for future reference
* Ensure that all documents, trackers, and related materials are kept up to date and stored appropriately in the correct drives
* Assist with any additional tasks or responsibilities as needed
* Maintain information security by complying with the company's Information Security Management System (ISMS) and all relevant policies
About you
Experience:
* Project scheduling and coordination experience is an absolute must, ideally within an IT environment
* Experience coordinating a high volume of concurrent projects
* Experience working with external clients
* Excellent communication and customer service skills
* High attention to detail
* Highly organised with the ability to multitask
* Previous experience within an MSP environment is desirable
* Autotask experience is desirable
* Project management certification would be advantageous
Personal Attributes:
* Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients.
* Keen to research new products and information around technical solutions that could provide answers and solve problems that benefit the whole team.
* Feels that every day is a day of learning and knowledge.
* Harneses pressure to deliver results.
* Full UK driving license and use of own vehicle
Why join us?
* We make work life balance a normal, not a benefit
* Some flexibility to work from home
* A fun and productive place to work
* Workplace Pension
* Comprehensive inhouse and external training offered
* Great team of people to work alongside
* Competitive salary that reflects your skills and experience
Diversity and Inclusion
We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
Other
In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.
Please click on the APPLY button to send your CV for this role
Candidates with experience of: Project Management Coordinator, Project Workflow Coordinator, Project Operations Assistant, Project Coordination Administrator, IT Project Support Coordinator, IT Project Scheduler may also be considered for this role
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