Overview
At B&M, we are dedicated to providing excellent IT service to all our colleagues across our Support Centre, Stores, and Distribution Centres. Were currently looking for a Level 1 Service Desk Analyst to be a key part of our team, ensuring seamless support for our diverse workforce. If you have a passion for technology, problem-solving, and customer service, wed love to hear from you!
Responsibilities
* Provide Technical Support to the B&M user base
* Maintain a high degree of customer service for all support queries and adhere to all service management principles
* Take Ownership of user problems and be proactive when dealing with user issues
* Ensure all issues are logged on the call logging system and manage call to completion
* Allocate more complex issues to the relevant IT resolver group
* Arrange and manage external technical support when required
* Assist with desktop support, departmental desk moves
* Strong knowledge of IT systems; equipment and software, with analytical and problem solving skills
* Experience in providing 1st line support to a large user base, ideally within a retail business
* The ability to deal with a variety of different support issues, with varying degrees of urgency
* The ability to work well under pressure, alongside colleagues to support the business community effectively
* Excellent telephone manners and communication skills
* Strong problem solving skills and a motivation to provide the best possible service to the customer throughout the support process
* The ability to communicate on all levels whilst establishing and maintaining positive working relationships
* Excellent attention to detail and high levels of accuracy
* The ability to travel across multiple sites if required
Benefits
We also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more! Check out our full benefits here - If this sounds like the ideal role for you - we want to hear from you… apply today!
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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