About the Role Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment? Were looking for a? Customer Experience Advisor ?to be the welcoming face and helpful voice of our organisation. In this dynamic role, youll be the first point of contact for our customerswhether they reach out in person, by phone, email, text, online chat, social media, customer app or our online portal. Your mission: resolve queries efficiently, empathetically, and in line with our values. What youll be doing Be the Voice of the Organisation: ?Handle customer enquiries across multiple platforms with care, professionalism, and empathy. Create a Welcoming Space: ?Greet and assist visitors at reception, ensuring a safe and informative environment. Problem-Solve with Purpose: ?Use scripts and training to diagnose and process repair requests, gas servicing queries, and more. Own the Outcome: ?Take responsibility for customer issues from start to finish. Collaborate for Success: ?Work closely with internal teams and external contractors to deliver seamless service. Stay Organised: ?Manage appointments, record interactions accurately, and ensure compliance with housing regulations. Support Community Services: ?Process garage lettings and terminations, and contribute to special projects that improve the customer experience. About You Youre someone who genuinely cares about people and takes pride in delivering a great experience every time. You dont just answer questionsyou solve problems, build trust, and make customers feel heard and valued. Were looking for someone who: Brings energy, empathy, and professionalism to every interaction Thrives in a fast-paced environment and stays calm under pressure Communicates clearly and confidently across multiple channels Takes ownership of issues and sees them through to resolution Works well independently but loves being part of a supportive team Is digitally confident and comfortable using scheduling and CRM systems Shares our values of respect, honesty, and accountability What We Offer We believe in rewarding our team with more than just a salary. Heres what you can look forward to: 32 days annual leave?plus bank holidays Holiday purchase & buy-back schemes Team outings?with an annual team budget Electric vehicle leasing?through Octopus Energy Pension scheme?with SHPS Life insurance?for pension members Employee Assistance Programme Mental Health First Aiders Healthcare cashback plan?via Healthshield Retail discounts Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this) Reimbursement for professional subscription fees Corporate Sponsorship opportunities Reimbursement for HRT pre-paid certificates Reimbursement for annual flu jab Free parking and refreshments Monthly staff compliments raffle Wellbeing calendar of events throughout the year Join us and be part of a supportive, forward-thinking organisation that values your voice and your contribution. Apply now and help us build better communitiesone customer at a time. Bdht may exclude candidates from the recruitment process if they have attended three or more interviews in the previous year. Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.