Contract type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Manager
Application Closing Date: Tuesday 9th June 2026
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.
We’re Ocado Retail, a market‑leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same‑day grocery delivery service.
About The Team And The Role
As part of our in‑house technology evolution, Ocado Retail is establishing a dedicated focus on leveraging advanced Artificial Intelligence to augment our teams and streamline our operations. Built around our agile Product Pod model, this new role will lead a pipeline of agentic and AI‑derived products.
The Product Manager – AI & Agentic Products will be responsible for identifying high‑impact opportunities to augment what we do with AI, establishing secure and scalable deployments in collaboration with Data Science, IT, and Governance. They will work with a lean, dedicated development team to bring these tools to life. This role covers the entire lifecycle, from initial concept and custom UI/micro‑app development to large‑scale enterprise integration.
What You’ll Do
* Opportunity Discovery & Pipeline Management: Proactively collaborate with business stakeholders across Ocado Retail to identify processes, decision‑points, and workflows that can be augmented or automated using agentic AI solutions.
* Cross‑Functional Collaboration: Act as the critical connector between our Data Science teams (who build underlying models/algorithms) and business units, translating technical capabilities into practical, value‑adding applications.
* Governance, Compliance & Security: Partner closely with IT, Data Governance, and InfoSec teams to ensure all AI deployments adhere to strict security, privacy, and ethical standards, establishing robust guardrails for agentic behaviours.
* UI & Micro‑App Delivery: Lead a software development team to design and build intuitive User Interfaces (UIs) and lightweight micro‑applications, ensuring that complex AI capabilities are accessible, highly usable, and seamlessly integrated into daily business workflows.
* Large‑Scale Augmentation: Oversee the scaling and integration of agentic tools into core enterprise systems to deliver significant, measurable productivity gains and smarter decision‑making.
* MVP to Production Lifecycle: Define minimum viable products (MVPs) for rapid testing and feedback, and establish a clear framework for measuring, monitoring, and optimising the business value of AI tools post‑rollout.
Who You Are
* AI‑Literate Product Leader: You have a solid background in product management with a track record of deploying data‑driven, machine learning, or artificial intelligence products.
* Value‑First Thinker: You understand that AI is a tool, not a goal; you excel at finding the right balance between technical novelty and tangible operational/commercial impact.
* Strong Collaborator & Negotiator: You are highly effective at navigating complex stakeholder landscapes, working seamlessly with data scientists, platform engineers, security specialists, and business operators.
* UX/UI Mindset: You understand how to make complex backend logic simple for end‑users, guiding developers to build clean, functional front‑ends and micro‑apps.
* Governance Savvy: You possess a strong understanding of technical risk, data privacy, and the compliance requirements associated with deploying LLMs and agentic workflows in an enterprise environment.
* Pragmatic and Agile: You thrive in a fast‑paced environment and are skilled at defining thin, iterative slices of work to test hypotheses quickly.
What’s In It For You
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing team that challenges what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.
Benefits include private medical insurance, digital GP appointments, family policies, mental health support, gym memberships, dental insurance, annual bonus scheme, pension contributions, M&S and Ocado discounts, free breakfast, electric vehicle leasing, free shuttle bus, hybrid working, 26 days holiday plus 8 flexible bank holidays, extra holiday options, work from anywhere, and lifestyle break opportunities.
Equal Opportunities
We’re an equal opportunities employer and ensure all potential colleagues are treated fairly and equally. If you need this job description in an alternative format or require reasonable adjustments during the recruitment process, please let us know.
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