Yolk Recruitment is proud to be working in partnership with the Welsh Revenue Authority (WRA) to recruit a Stakeholder Engagement Manager for an exciting newly created opportunity within their Strategy team on a 2 year fixed-term contract.
Please note, Welsh language skills are essential for this position.
About Welsh Revenue Authority (WRA)
WRA is responsible for Land Transaction Tax and Landfill Disposals Tax, raising vital revenue to support essential public services across Wales, including the NHS and schools. WRA also plays an important role in supporting the future design of tax in Wales.
The Role
As Stakeholder Engagement Manager, you will support the Head of Stakeholder Engagement in ensuring the effective planning and delivery of WRA's external engagement programme.
This role provides operational leadership, bringing structure, coordination, and consistency to engagement activity across the organisation. You will help embed a centralised and professional approach to stakeholder engagement, allowing senior leaders to focus on strategic direction, high-level relationships, and wider organisational influence.
Key Responsibilities
Lead the end-to-end coordination, delivery and evaluation of WRA's external engagement programme (events, webinars, meetings and customer-facing activity)
Maintain and manage a central engagement and events calendar for improved visibility and prioritisation
Develop and embed consistent processes, templates and standards for high-quality engagement delivery
Coordinate stakeholder data within CRM/SRM systems, ensuring compliance and accuracy
Ensure all engagement activity meets GDPR requirements and Welsh language standards
Provide guidance and support to colleagues planning and delivering engagement activity
Support communications activity linked to engagement delivery and agreed KPIs
Monitor external trends, policy developments and sector activity to identify risks and opportunities
Provide structured insight, horizon scanning updates and recommendations to inform planning
Represent WRA externally and build strong stakeholder relationships across WalesEssential Skills & Experience
Experience in bilingual stakeholder engagement, communications, or event management
Experience working with Stakeholder Relationship Management systems (CRM/SRM)
Strong organisational skills and ability to manage multiple priorities
Confidence engaging with a wide range of internal and external audiences
Knowledge of Welsh language compliance requirements
Experience in horizon scanning, policy monitoring or strategic analysis is also desirable.Welsh Language Requirement
Welsh language skills are essential and will be assessed during the recruitment process:
Reading: Level 5 (full understanding of work-related material)
Speaking: Level 5 (fluent)
Understanding: Level 5 (understands all work-related conversations)
Writing: Level 4 (can prepare most written work in Welsh)Location & Working Pattern
Attendance at the Cardiff office will be required depending on business needs. The successful candidate will also be required to travel across Wales periodically to attend engagement events and capture content, with busier periods throughout the year.
Benefits
Civil Service Pension with employer contribution of 28.97%
31 days annual leave + bank holidays + 2 privilege days
Flexible and hybrid working
Tusker car scheme
Vivup Cycle2Work scheme and season ticket travel advances
Lifestyle discounts (shopping, restaurants, entertainment)
Wellbeing hour each week
Access to subsidised sports groups
Family-friendly leave policies
Free Welsh language courses and time off to learn
Staff diversity networks
Free counselling and support services via Vivup EAP and Your Care Health platformCandidate Information Sessions
If this seems like a role you'd be interested in, join WRA for their virtual Candidate Information Sessions. Please register for one of the sessions below:
Register here for 12.30pm on 20 May:
To Apply
To apply, please submit your updated CV and a Personal Statement (up to 1,250 words) demonstrating how you meet the following Success Criteria:
Behaviours -
Communicating and Influencing: Able to communicate clearly and confidently with a range of audiences.
Managing a Quality Service: Delivers high standards and consistency in all engagement activities.Strengths -
Organiser: You make plans and are well prepared. You seek to maximise time and productivity. Experience -
Experience in working in bilingual stakeholder engagement, event management, or communications.
Experience working with Stakeholder Relationship Management systems.Technical Knowledge -
Knowledge of Welsh language compliance requirements.Closing Date: Sunday 31st May 2026 at 11:55pm