Job Description
We are recruiting for an IT Engineer SC Cleared on contract for a leading Government organisation based in St Andrews. Only SC Cleared candidate apply
SC cleared customer facing skills required and ability to manage their own time. Pro-active nature essential.
Deployment skills
Windows7/10/11
Helpdesk, deskside support
Queue ticket management of tickets assigned to their Hub (and surrounding spokes)
ensuring appropriate updates and call management to maintain Service levels as
per contract
Hub Stock management including asset management of kit in/out (Scan items in/out of
locations) as per contract
Effective Management of disposals that go through their Hub as per contract
Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for
parts and returns as per contract
Locker replenishments where appropriate as per contract
Highlight potential issues with service/potential service improvements to their Team
Leader