The
Army and Navy Club
Pall
Mall, London
Porter
JOB DESCRIPTION
Job Title: Porter
Department: Front Hall
Responsible to: Head
Porter
Location of Work: St James’s, London (OnSite)
Duration: Zero-hour contract
Start Date: As soon as
possible
The Army and Navy Club also known as the Rag is one
of London’s most prestigious private clubs, welcoming members from around the
globe, all walks of life and from both military and non-military backgrounds.
The Club is a hidden gem, situated at 36 Pall Mall in the heart of Mayfair with
views over St James’s Square and offers members a luxury home from home that’s
familiar, comfortable and welcoming.
ABOUT YOU:
You are an experienced hospitality professional
able to assist with Front Hall operations and provide excellent customer
service. Your professionalism allows you to adhere to service standards during
the shift. You are a capable multi-tasker, managing various duties from
accounting and reporting to member requests and complaints. You enjoy the
fast-pace of the front hall operations and understand the importance of service
standards. As the Front Hall representative, you maintain a professional
environment while on duty. Your interpersonal skills allow you to address
member needs and troubleshoot issues. Attention to detail and service
excellence are essential for you.
The Front Hall Receptionist provides support to all
members and guests of the club during the their stay. You will enforce the
standards of excellence while on duty and ensure all Front Hall operations run
smoothly.
PURPOSE:
To assist with all
front office operations and provide excellent customer service to members and
guests during the shift. Handle accounting, reporting, and other tasks
accurately and efficiently. Address member and guest requests, complaints, and
inquiries professionally and promptly. Represent club management on duty together
with the other members of the team. Coordinate across departments to ensure
smooth operations and fulfilment of member/guest needs. Deliver outstanding
service experiences and interactions during their stay. Safeguard club members
and guests, facilities, and assets throughout your shift. Uphold safety and
security protocol. Support the Head Receptionist and front hall team in
executing all operations and services.
Flexibility is required
for a 7-day operation, with a focus on ensuring adequate night shift coverage.
Role
As a Porter, you will be the first point of contact for our members and their
guests. Your primary responsibilities will include ensuring a smooth and
welcoming arrival and departure experience, maintaining cleanliness and order
in the club’s public areas, and providing support to other departments as
needed. The ideal candidate will be customer-oriented, reliable, and able to
work in a fast-paced environment.
KEY
RESPONSIBILITIES:
Guest
Engagement:
o Greet members and guests warmly upon arrival
and departure.
o Assist with luggage handling and
transportation as necessary.
o Provide information about the club's
facilities, services, and events.
Facility
Maintenance:
o Ensure the lobby, entrance, and other public
areas are clean, tidy, and well-presented at all times.
o Assist with setting up and breaking down
events within the club as required.
o Report any maintenance issues to the
management team promptly.
Support
Duties:
o Collaborate with the front desk, dining, and
housekeeping teams to ensure excellent service delivery.
o Manage incoming and outgoing mail and
packages.
o Assist with other ad-hoc tasks as directed by
the management team.
Health
and Safety:
o Follow all health and safety regulations to
ensure a safe environment for members, guests, and staff.
o Be familiar with emergency procedures and
assist during drills or actual emergencies.
Qualifications:
* Previous experience in a similar role
(hospitality, retail, or customer service) preferred.
* Excellent communication and interpersonal
skills.
* Strong attention to detail with a commitment
to providing outstanding service.
* Ability to work flexible hours, including
evenings, weekends, and holidays as needed.
* A proactive attitude and ability to work
independently or as part of a team.