Job Description
* Head of Inside Sales - Europe - (UK, France, Germany, Spain)
* D2C / B2C Channel
* Global Health & Leisure business
* £60,000 plus bonus
* Travel to Spain & France occasionally
Client Details
Our client is an industry leading manufacturer within the Health & Leisure industry. With strong presence across the USA, UK & Europe, this is a newly created role focused on managing Inside Sales teams in Europe, and driving Sales Conversions within the Direct to Consumer Division.
Description
* Direct management of 3 managers within Inside Sales - 1x UK, 1x France, 1x Spain
* Overall leadership and responsibility for Inside Sales Teams across Europe supporting D2C Customers covering UK, France, Germany & Spain
* Create and instill a culture of sales excellence through regular training, development and support to the team
* Improve and drive sales conversion and sales uptake across all D2C channels including email and web enquiries
* Management of the end to end sales cycle ensuring a world class service is provided to customers during all interactions
* Build and implement a commission structure that will incentivize and drive team performance, along with supporting business wide objectives
* Develop a voice of the customer programme to ensure customer feedback is acted upon and reduce customer issues and complaints
* Create a proactive function supporting D2C customer base via both inbound and outbound channels
* Develop and implement KPI dashboard
* Create and deliver reports based on customer behaviour, Customer Service Levels, Sales Performance & Market Trends
Profile
* Experience managing European / International Teams or markets
* Understanding of Contact Centre channels and technologies
* Proven record of delivering results within a commercially focused environment
* Ability to develop and implement a positive culture
* Strong project management skills
* Passion / Interest within Health & Fitness (desirable / non-essential)
Job Offer
This is an exciting role that will join an expansive Global business within the Health & Leisure Industry.
The Head of Inside Sales - Europe will be based at the Wakefield site, with occasional travel required to France & Spain.
Hybrid working is on offer - 3 days in office, 2 from home.
Role offers a salary of up to £60,000 plus generous bonus / commissions.
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