Are you looking for a leadership role where you can make a real difference in the lives of others? As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members and providing exceptional customer service. You will also be involved in managing the store, handling challenging situations, and developing your team's capabilities through coaching and training.
Key Responsibilities:
* Lead by example: Demonstrate excellent customer service skills and set a positive tone for your team.
* Coach and develop: Provide regular feedback and coaching to help your team members improve their performance.
* Manage store operations: Oversee the day-to-day running of the store, including managing stock levels, controlling costs, and ensuring compliance with company policies.
* Handle challenging situations: Stay calm under pressure and resolve any issues that may arise, whether it's a customer complaint or a staff issue.
Requirements:
* Genuine care for customers: A genuine interest in helping others and providing an excellent customer experience.
* Leadership skills: The ability to lead and motivate a team, provide guidance and support when needed, and make tough decisions.
* Organizational skills: The ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
* Communication skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
What We Offer:
* Full-time employment: A permanent, full-time contract with opportunities for career progression.
* Competitive salary: A competitive salary and benefits package, including a pension scheme and life insurance.
* Training and development: Ongoing training and development opportunities to help you build your skills and confidence.
* Flexible working hours: Flexible working hours to accommodate your lifestyle needs.
About Us:
We are a dynamic and forward-thinking organization that values our employees and strives to create a positive and supportive work environment. If you are a motivated and ambitious individual who is looking for a new challenge, we would love to hear from you!