Are you a senior level leader with experience in higher education?
Do you have experience of developing and implementing policies and procedures in line with OfS regulations and institutional objectives?
Have you got proven ability to manage student services operations in a complex, multi-modal environment?
Then apply for our Head of Student Engagement role, based in our London office.
Role Overview:
The Head of Student Engagement will lead and manage the Student Services department, ensuring high-quality support for all students, including a vibrant international postgraduate community and online learners. You will directly lead our student engagement, wellbeing, careers, student voice, frontline support and engagement support functions, ensuring compliance with policy and the OfS regulatory environment.
You will be accountable for developing and implementing processes that enhance the student journey and support a seamless experience, aligned with the value of our offer to students, ultimately delivering student satisfaction and strong graduate outcomes.
Key Responsibilities:
* Develop and implement policies and procedures in line with OfS regulations and institutional objectives.
* Manage and support a diverse student services team, fostering an inclusive and supportive environment.
* Oversee onboarding and ongoing support for online students, ensuring equitable access to services and resources and development of services to scale.
* Lead initiatives for student engagement, wellbeing, careers, and student voice.
* Ensure effective processes for reasonable adjustments, extenuating circumstances, and access and participation.
* Maintain accurate reporting and documentation for compliance and audits.
* Build and sustain a vibrant international postgraduate community.
* Collaborate with internal and external stakeholders at all levels.
Skills and Qualifications:
* Senior level leadership experience in higher education
* Degree or equivalent experience in student services, education, or related field
* In-depth understanding of OfS regulatory environment and higher education policy
* Proven ability to manage student services operations in a complex, multi-modal environment
* Experience supporting online learners and international student communities
* Excellent leadership, communication, and stakeholder management skills
* Ability to design and implement processes for student engagement, wellbeing, and academic support
* Experience in a PE-backed, private, or non-traditional higher education provider is desirable
* Experience in a leadership role within the online programme management industry is desirable
We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.
Safer Recruitment
Before applying for this role, please read our Safer Recruitment Policy - www.walbrook.ac.uk/about-us/vacancies.
Disclosure & Barring Service (DBS) Check
For regulatory purposes, the successful candidate will be required to undergo an Enhanced+Barring (Children) DBS check.
Before applying for any role please read our Recruitment Privacy Policy Recruitment Policy found on our website. You will find the link by clicking about us and selecting Work with Us.
To apply, please send your CV with a covering letter outlining your suitability for the role, to recruitment@walbrook.ac.uk. Please note: CVs submitted without a covering letter will not be considered.
If you are shortlisted for interview, you will need to complete and submit an application form as part of our Safer Recruitment Policy. We will send this form to you if you are shortlisted.
Please note: depending on the number of applications we receive, we may close this advert early. Due to the high volumes of applications we receive, it may not be possible to respond to applicants who are unsuccessful.
As part of your salary and benefits package, you’ll receive:
Financial / Lifestyle Benefits
* Enhanced pension plan
* Occupational sick pay (enhanced above SSP)
* Private medical insurance (dependent on job family)
* Buying of annual leave (discretionary)
* Cycle to work scheme
* Free eyesight tests and vouchers towards the purchase of glasses
* Life insurance (8x basic salary)
* Perkbox membership (retail, lifestyle and entertainment discounts)
* Season ticket and health club interest-free loans
* Business membership with The Marlowe Theatre, Canterbury
Time-off / Leave Benefits
* Generous holiday entitlements, increasing with length of service
* Employee volunteering scheme (one paid day per year)
* Exceptional absence days (paid discretionary time off)
* Work your way
Wellbeing & Support
* Employee Assistance Programme (EAP)
* Wellbeing Group programmes
Development & Engagement
* Buddy scheme
* Mentor scheme
* Training and development opportunities
* Service recognition
Closing date: 9 February 2026
Interviews: TBC