Family run business within the automotive industry in Reading are seeking a professional Service Advisor to join their commercial services team.
Ideally you will have some Customer Service Advisor experience, not necessarily within commercial vehicles but we also invite applications from Service Advisors within other areas of the automotive industry.
You will work Monday to Fridays (40 hours per week) and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus.
Responsibilities:Deal with customer needs face-to-face and over the phone with a professional and friendly approach
1. Work in Progress (WIP) control for the workshop
2. MOT and service scheduling
3. Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
4. Clarify for the customer and workshop the basis for the repair - Retail / Warranty / Contract
5. To promote additional workshop services/repairs where applicable
6. To identify and add parts to WIPs
7. Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
8. To ensure parts are ordered/requisitioned once relevant authority is received
9. Inform customer of outstanding campaigns and arrange for work to be completed
10. To ensure customer reception area is maintained to a high...