Company Description
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor‑made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics. Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority.
Job Description
You will be responsible for the continuous operational integrity of the Client group’s system infrastructure, including the reservations system.
Responsibilities
* Field of activity 1: Support level 2 & 3
o Provide level 2 and 3 expertise support to users, collaborating with the Service Desk team and application managers.
o Ensure all incidents and requests are properly documented and tracked using the Service Desk reporting tool.
o Participate in the Out of Hours support rota for IT emergencies and system alerts.
o Deliverables: treatment of tickets, documentation on new subjects, acceptable SLA respected.
* Field of activity 2: Systems Management
o Responsible for quality and integrity of systems and data within business deadlines and security rules.
o Participate in animation and definition of system resources, consumption, and development planning with suppliers and editors.
o Manage and maintain technical sub‑domains (messaging, office automation, disk storage, networks, backups, databases).
o Responsible for reservation system, providing responsive, professional & high‑quality 2nd line technical IT support.
o Ensure associated documentation (technical specifications, operating procedures).
o Deliverables: updated BAU and project documentation, optimising current processes, SLA on tickets.
* Field of activity 3: Incident Management Missions
o Manage incident handling, investigate incidents, intervene in emergencies/crises.
o Deliverable: documentation to update incident for future resolution.
* Field of activity 4: Stakeholder Relations Missions
o Manage internal or external partners in deployment projects, continuous improvement actions, and skills transfer to the Service Desk.
o Deliverable: become increasingly autonomous for solving systems requests.
Qualifications
* Essential
o Minimum of 3 years university level education.
o At least 3 years relevant experience.
o Computer and Server administration education, network.
o Autonomous, organized, methodical, rigorous, analytical, and good interpersonal skills.
o Good command of written and spoken English.
o Valid passport / international travel documents.
o Ability to travel between UK and France.
* Desirable
o Good command of written and spoken French.
o Cyber security knowledge.
o Full driving licence.
Technical skills
* Proficient in managing Windows 11, Windows Server 2016/2022, Linux RedHat.
* Proven experience in Microsoft Exchange and Microsoft 365 platform.
* Experience with VMware and Citrix Virtual Agents/Desktops.
* Experience with cloud technologies (GCP, AWS or Azure).
* Knowledge of SAN, server hardware, PowerShell & Linux shell scripting.
* Knowledge of SQL, MySQL, Sybase.
* Experience with system monitoring tools such as Centreon, Nagios.
* Experience with data backup and disaster recovery solutions, ideally Veeam.
Soft Skills
* Ability to collaborate with others or work independently.
* Good communication skills.
* Customer-oriented.
* Work well under pressure.
* Able to work to deadlines.
* Good problem solving and analytical skills.
* Prioritise tasks while remaining flexible to changing workload.
Additional Information
All our positions are open to people with disabilities.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industry: IT Services and IT Consulting
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