🌍 Customer Account Manager – International Schools (iSAMS)
đź“Ť UK (Remote)
đź’° Competitive salary + commission
đź•’ Full-time, Permanent
đź“Ł Join IRIS Software Group
IRIS Software Group is a global leader in education technology, supporting schools in over 90 countries. Through our iSAMS platform, we help schools streamline operations across safeguarding, finance, HR and engagement.
We’re growing fast — and looking for a Customer Account Manager to take ownership of a high-value portfolio within the international and independent schools market.
đź’Ľ The Role
This is a 50/50 split between account management and commercial growth.
You’ll act as a trusted advisor to your customers while identifying opportunities to expand usage across the iSAMS suite and wider IRIS solutions.
🎯 What You’ll Be Doing
* Build and manage strong relationships with international school stakeholders
* Drive retention through proactive engagement and value delivery
* Identify upsell and cross-sell opportunities across iSAMS modules
* Support customers with digital transformation and system optimisation
* Manage full sales cycles for upgrades and expansions
* Own forecasting, pipeline management and CRM hygiene
🧠What We’re Looking For
Essential:
* Experience in account management or field sales
* Proven track record of hitting targets
* Strong stakeholder management skills
* Confident communicator with a consultative approach
* Highly organised and self-motivated
Desirable:
* SaaS or education sector experience
* Familiarity with iSAMS or MIS platforms
* Salesforce experience
🌟 What Success Looks Like
* High retention and account growth
* Increased adoption of iSAMS modules
* Strong pipeline and accurate forecasting
* Trusted advisor relationships across your portfolio
✨ Why IRIS?
* High-growth, global SaaS business
* Supportive, collaborative culture
* Real ownership of your accounts
* Opportunity to make a genuine impact in education
If you’re someone who loves building relationships, driving growth and working in a fast-paced SaaS environment — this could be a great fit 🚀