Customer Relationship Executive – Global Manufacturing Sector Location: Hertford Employment Type: Full-Time Salary: Up to £30,000 per annum Benefits: 25 days holiday, excellent health and pension scheme, end of year performance related bonus scheme About the Company Join a globally renowned manufacturer at the forefront of precision engineering. With cutting-edge operations and a commitment to quality, this Hertford-based organisation is known for its progressive approach, high-performance standards, and dedication to long-term client relationships across international markets. Role Overview This client seeking a proactive and analytically minded Customer Accounts Advisor to manage customer portfolios, support strategic operations, and ensure seamless customer account administration. Your skills will evidence a sound working knowledge of global export licensing, the ability to negotiate terms and pricing with global customers, combined with exceptional commercial communication skills and expertise. The role calls for a professional with 3–5 years’ relevant experience and a strong technical acumen to navigate complex commercial workflows and support continued business success in a fast-paced manufacturing environment. Key Responsibilities Responsible for high-value, global customer account management, ensuring accuracy in order processing, pricing, and customer service delivery Liaise with production and supply chain teams to support forecast planning and fulfilment schedules Maintain and analyse customer data to support decision-making and performance tracking Handle queries and troubleshoot account issues with professionalism and efficiency Contribute to pricing strategy reviews in collaboration with commercial and finance teams Produce reports and insights from SAP and MS Office tools to guide planning and service optimisation Essential Skills & Experience 3–5 years’ experience in a customer account or sales operations role within a technical or manufacturing environment Proficiency in SAP and MS Office, including Excel for data analysis Knowledge of forecast planning, order processing, and pricing strategy development Proven knowledge of Global Export Licensing Strong attention to detail, with a confident and collaborative communication style Ability to adapt to evolving client needs in a fast-paced, process-driven environment Benefits Package: 25 days annual leave Enhanced pension scheme Health & wellbeing programme Annual performance-related bonus Values This role offers the opportunity to make meaningful contributions within a well-established global leader. You'll gain exposure to precision-driven operations and be part of a team that values excellence, innovation, and integrity