Overview
To assist in the provision of the highest quality Patient Care through dedicated administrative/clerical support and to make continuous improvement. Based in the specialty administrative team, the post holder will support all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment and/or discharge, working on the reception desks and in the administrative office (pod) as required, including PA and secretarial support. To provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care by assisting the Patient Pathway Coordinators and by being an accessible, customer focused and knowledgeable point of contact.
Responsibilities
* Work as part of a team cross-site ensuring that patients are admitted efficiently for outpatient appointments within acute haemato-oncology, anti-coagulation, chemical pathology, immunodeficiency & allergy attendances, pre-admission appointments, investigative treatments, diagnostic procedures and day-case operations, in accordance with national guidelines and the trust's Patient Access, Booking and Choice Policy.
* Ensure that patients are informed with reasonable notice and that all relevant paperwork is completed for given appointments.
* Ensure that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s) within one working day of receipt/decision to treat, including recording clinic outcomes and patient pathway and procedure coding.
* Adhere to NHS Constitution waiting time standards, Department of Health admission guidelines and booking rules.
* Maintain high standards of patient care and act as a patient-focused point of contact.
* Discuss and accommodate flexible working arrangements where possible during the recruitment process.
About the Trust
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, St Helier Hospital, and Epsom Hospital. After years of collaboration, our two Trusts became a hospitals group in 2021 to collaborate more closely on research, development, education, and training of our 17,000-strong workforce.
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