Here at Brockenhurst College, we are looking to recruit an IT Services Officer (2nd Line Support) on a full-time, permanent basis. In return, you will receive a competitive salary of £26,039 - £28,719 per annum DOE.
We are a high-achieving college attracting around 2,800 sixth form students annually. Located within the stunning New Forest National Park, we offer a wide range of courses and superb facilities.
The Role:
As our IT Services Officer, you will provide hardware and software support for users of the College’s IT systems, ensuring staff and students receive excellent support in line with College policies and procedures.
Responsibilities:
* Support 1st line support in operating the IT Helpdesk and logging requests
* Provide 2nd line support for hardware and software issues, escalate to 3rd line if necessary
* Maintain accurate hardware database and generate reports
* Assist in hardware, software, and network device installations and upgrades
* Diagnose hardware and network faults and perform repairs
* Participate in routine maintenance and servicing of equipment
* Respond to security breaches and report to IT Manager
* Support evening, weekend, and out-of-hours IT activities on a rota
* Manage user network accounts and print credits
* Assist with ordering supplies and stock management
* Contribute to documentation and knowledge sharing within the team
Candidate Requirements:
* Relevant IT qualification
* Experience supporting current IT technologies
* Support experience with Apple Mac & PC systems
* Knowledge of Windows 10+ and PC hardware
* Support experience with printers and peripherals
* Proficiency with MS Office and Microsoft applications
* Understanding of networking and basic telecommunication systems
* Strong customer care skills
Benefits:
* 25 days leave plus Bank Holidays and Christmas closure (pro rata for part-time)
* Option to purchase additional leave
* Confidential Employee Assistance Programme
* On-site Nursery and childcare options
* Local Government Pension Scheme enrollment
* Free eye care vouchers
* Secure onsite parking
* Staff discounts and onsite amenities including gym and sports facilities
If you believe you are the right fit for this IT Services Officer role, please click ‘apply’ now!
Closing Date: 28th April 2025
The College is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. The successful candidate will undergo safeguarding checks, including an enhanced DBS, and must provide proof of right to work in the UK.
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