Operations Assistant - Warrington, Cheshire
Location: Warrington, Cheshire
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 06.06.2025
Expiry Date: 21.07.2025
Job Description
Job Title: Operations Assistant
Job Location: Hybrid, with 1 day a week in central London (Old Street)
Hours: 08:30 – 17:00
About Project Merchandise
Project Merchandise was founded to help brands incorporate sustainable branded merchandise into their campaigns. We source only the most eco-friendly branded products, curating items based on responsible values. As a B Corp, we are committed to using business as a force for good. We’re growing rapidly and seeking an Operations Assistant to join our team.
Role Overview
The Operations Assistant will manage client orders from start to finish and support the Finance and Sales teams with administrative tasks.
Responsibilities
* Process client orders and obtain artwork proof approval.
* Update clients on order progress via phone and email.
* Address client inquiries regarding orders.
* Liaise with suppliers to ensure timely delivery.
* Resolve non-conformances efficiently.
* Manage customer webstores, monitor stock, add products, and arrange deliveries.
* Upload supplier invoices onto Xero and match with purchase orders.
* Raise and send customer invoices.
* Add new customer and supplier details to Xero.
* Complete BPMA Level 1 training.
Requirements
* Experience in customer service or production management.
* Interest or knowledge of sustainability issues.
* Strong organizational and multitasking skills.
* Proficiency in Excel.
* Proactive, upbeat attitude, and ability to work under deadlines.
* Start-up mentality with a bias to action.
* Willing to learn and become an industry expert.
Company Benefits
* Westfield Health cash plan for healthcare.
* Auto-enrol pension plan with up to 3% company matching.
* Hybrid working model.
* Volunteering days.
We are committed to building a diverse workforce and promote equality of opportunity. Applications from all backgrounds are welcome.
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