This campaign has roles available in several locations. You may select up to 2 location preferences, but this is not mandatory. Do not choose locations you are not willing to travel or re-locate to at your own expense. Candidates who decline an offer for a preferred location or cannot take up the post within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship under the Skilled Worker route, especially for those without permission to work in the UK as a Skilled Worker after 4 April 2024, even if relying on tradeable points. We recommend that applicants seek specialist advice regarding their eligibility for Visa Sponsorship.
About the job
DWP is seeking to fill Executive Officer roles within the Work and Health Decision Making Directorate. These key roles are suited for individuals with a positive attitude, a commitment to public service, and a desire to make a difference.
We welcome applicants with strong influencing and communication skills, responsiveness to diverse customer needs, the ability to understand complex information, and sound decision-making abilities.
The available roles are based in Bangor (Ty Pont Britannia) and Treforest Industrial Estate (Ty Taf). Successful candidates will be assigned to specific Executive Officer roles, with standard promotion rules applying and placement on the DWP pay scale and terms.
About us - Department for Work and Pensions GOV.UK
Job Description
Successful candidates will be involved in:
* Making decisions on complex cases related to labour market, benefit entitlements, Work Capability Assessments, Habitual Residency Tests, reconsiderations, and appeals.
* Maintaining knowledge of DWP legislation, labour market policy, and Decision Making and Appeals processes.
* Analyzing data to make effective decisions across the Universal Credit claimant journey.
* Gathering information, considering legislation, and making case decisions.
* Recording decision outcomes on claimant accounts.
* Communicating decisions considerately, mindful of the claimant experience.
* Providing excellent customer service, including to claimants with complex needs.
* Demonstrating strong telephony and digital communication skills.
* Handling sensitive situations with resilience.
* Managing cases effectively by prioritizing and completing work.
* Informing Case Managers and Work Coaches of decision outcomes efficiently.
* Ensuring correct benefit payments at the right time.
* Staying informed about service changes and contributing to continuous improvement.
* Engaging in personal development through digital learning and self-service tools.
* For roles in Wales, Welsh language skills are desirable.
This is an exciting opportunity to contribute to DWP's Fraud and Error strategy, ensuring value for money and a positive reputation.
Person Specification
We seek customer-focused individuals who are committed, capable, and eager to deliver exceptional public service. Join us if you want to be part of a supportive, empowering, and respectful team where you can achieve your full potential.
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