The Quality Analyst is responsible to ensure the effective application of the complaints handling process so that complaints are responded to in a timely manner to the required business SLAs, root cause investigations are thorough and find true root cause(s), and corrective and preventive action plans are followed and sustainably completed.
Key Responsibilities
* Upon raising of a customer complaint, work with customers to ensure the failure mode is adequately defined, utilising the principles of 5W2H
* Utilise the AMP-E procedures to correctly rate the criticality and impact of the complaint
* Ensure that customer complaints are promptly acknowledged and have the right level of focus and visibility to the priorities of the plant team
* Effectively and promptly collaborate with CTS, Quality and plant teams to re-assign complaints as needed without leading to unnecessary delays in responses to customers
* Support the Plant Quality Manager and team to ensure that the problem solving investigation follows the principles and tools of the 8D and A3 methodologies as defined by AMPS
* Support the Plant Quality Manager and team to ensure that the Corrective Action and Preventive Action Plans are actioned in time, executed, verified and sustained
* Ensure that the CRM workflow is utilised and fields are complete
* Collaborate with Manufacturing and Customer Quality Manager to identify patterns of failures and the need for AMP-E wide quality improvement plans
Requirements
* Degree in Natural Sciences, Engineering or a Quality / Food Safety related education,
* Project Management,
* People leadership,
* Experience in Quality / Food Safety and Statistics,
* Fluent English in speaking and writing,
* Software skills in MS Office, Infinity and MiniTab
* Action oriented / Timely decision making / Process management / Strategic agility / Drive to results / Customer focus / Managing diversity / Motivating ohters / Problem solving
What We Offer
* Competitive compensation and benefits package
* A role withregionalimpact and visibility
* Opportunities for professional development and growth
* A collaborative, inclusive culture wherediversity is valuedand encouraged
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