Description
:
At Hitachi Energy, our Service organisation plays a critical role in supporting customers throughout the full lifecycle of assets that power the grid. From substations and high‑voltage systems to transformers and grid‑connection technologies, our service portfolio is unmatched.
We’re now looking for a driven, customer‑focused Sales Specialist to help us grow our service business across multiple customer segments. You’ll build trusted, long‑lasting relationships, uncover opportunities, and ensure our customers access the very best solutions in the industry.
This is a fantastic opportunity for someone with strong commercial acumen, excellent relationship‑building skills, and a passion for helping customers maximise performance, reliability, and safety.
As a Sales Specialist, you will be at the forefront of identifying unmet customer needs and shaping the solutions that address them.
How You'll make an impact:
1. Identify and win new service opportunities across your customer base.
2. Generate and manage RFQs (Requests for Quotation) to ensure all proposals meet customer expectations, technical requirements, and budget constraints.
3. Champion our service offering by presenting tailored, value‑driven solutions.
4. Act as the face‑to‑face point of contact for a wide range of customers, nurturing long-term relationships.
5. Lead discussions and negotiations on contract baselines, commercial terms, and supporting documents.
6. Ensure all commercial activities are executed accurately and within agreed timelines.
7. Document contract amendments and oversee change management throughout project execution.
8. Monitor contract performance and take proactive actions to address deviations.
9. Collaborate with technical, financial, legal, and project delivery teams to ensure smooth operations.
10. Provide market and customer insights to support strategic decision‑making.
11. Apply your understanding of commercial and contractual principles to secure both customer satisfaction and project success.
12. Work closely with our Service Tendering team to secure bids and grow the business.
Background:
13. Proven experience in technical sales, service sales, or commercial roles within energy, utilities, engineering, or industrial sectors.
14. Strong understanding of commercial frameworks, contract terminology, and negotiation processes.
15. Experience managing RFQs, developing proposals, and closing service‑based opportunities.
16. Excellent customer‑facing skills with the ability to communicate complex solutions clearly.
17. Strong commercial judgement and the ability to balance customer needs with business objectives.
18. Exposure to high-voltage systems, substations, transformers, or grid technologies.
19. Understanding of service lifecycle offerings and asset management principles.
20. Familiarity with tendering processes and service contract structures.
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