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Reports To:Founder / Operations Director
Are you a highly experienced, proactive operations manager who thrives in a fast-paced environment?
We’re looking for an organised, hands-on Operations Manager to take ownership of our end-to-end operations and support our global growth.
This is an exciting opportunity to join GLOWWA — a fast-growing, award-winning hair and wellness supplement brand with a global footprint. We're on a mission to improve hair and scalp health through clean, sustainable, and scientifically backed products.
As our Operations Manager, you'll oversee the full scope of our operational functions — from supply chain and inventory to logistics, systems, and compliance. You’ll play a critical role in helping us scale efficiently across both the UK and international markets.
Role Overview
This is a high-impact role for someone with strong experience in operational leadership, supply chain coordination, and cross-functional execution. You’ll manage the day-to-day running of our operational engine — managing stock levels, coordinating with international partners, ensuring compliance, and optimising systems and workflows. You’ll work closely with our Finance, Commercial, and Marketing teams, and lead operational delivery as we expand internationally.
Key Responsibilities
1.Global Supply Chain & Stock Management
* Oversee demand planning, stock forecasting, and replenishment across multiple warehouses and 3PL partners
* Maintain optimal stock levels across regions to meet service levels while minimising holding costs
* Coordinate with manufacturing and packaging suppliers to ensure timely procurement and production
* Manage and oversee domestic and international shipping operations in partnership with freight forwarders and 3PL providers
* Lead relationships with fulfilment and logistics partners across the UK, EU, US, Australia, and future markets
* Drive improvements in delivery lead times, shipping efficiency, and customer satisfaction through strong partner performance
3.Order & Customer Operations
* Ensure timely and accurate fulfilment of customer and salon orders via 3PL networks
* Resolve escalated order and logistics issues in collaboration with customer service and fulfilment partners
* Work closely with commercial, sales, and finance teams to support seasonal promotions, product launches, and forecasting
4. Process Optimisation & Systems
* Lead continuous improvement across operational workflows, including automation and systems integration
* Manage and report on key operational KPIs (e.g. OTIF, order accuracy, stock turnover, fulfilment cost per order)
* Support the implementation and optimisation of ERP, inventory, and order management systems to scale international operations
5. Compliance & International Trade
* Oversee customs, VAT, import/export, and regulatory compliance across all current and future markets
* Manage product registration and labelling compliance across international territories
* Monitor and respond to regulatory changes affecting product or operational compliance globally
What We're Looking For:
* 5+ years experience in operations, logistics, or supply chain management (preferably in FMCG, beauty, wellness, or DTC)
* Proven ability to manage complex operational processes across multiple regions
* Strong systems knowledge and confidence with digital tools (Shopify, Xero, inventory platforms)
·Analytical and commercially aware, with strong problem-solving and project management skills
·Excellent communication and stakeholder management abilities
·Highly organised, detail oriented, and thrives in a fast paced, entrepreneurial environment
Preferred Qualifications:
·Degree in Operations, Supply Chain, Business, or related field
·Experience working with salons, distributors, and retail partners across global markets
·Knowledge of international trade documentation and regulatory compliance
What We Offer:
* A dynamic, purpose-led team culture
* Real opportunity to shape the operations function of a growing global brand
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