Brand and Devices Educator
Reporting to: Head of Education
Location: Field-based (South)
Package: Competitive salary + car allowance + annual bonus
About the Role:
We are seeking a dynamic and engaging Brand and Devices Educator to deliver high-quality training, lead brand and device training initiatives, and respond effectively to evolving education needs across our portfolio.
In this role, you will provide expert training on Medik8, Epicutis, and jane iredale (where applicable), as well as any future brands introduced. You will also be responsible for delivering comprehensive training on devices across the Healthxchange Group.
As a passionate brand ambassador, you will represent our brands with authenticity and expertise, ensuring clients receive tailored solutions and clinical support that enhance their product knowledge and treatment outcomes. You will design and deliver bespoke education programmes to a diverse audience, including Healthcare Professionals and Beauty industry practitioners. Through your work, you will position education as a key driver of business growth, supporting the development and success of our partner clinics and accounts.
About Healthxchange:
Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partners with award-winning brands including Obagi Medical, Medik8, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.
Responsibilities:
* Act as an engaging trainer withing the brand and device team, to ensure that training delivery is standardized and education KPIs are successfully achieved.
* Effectively respond to all training needs by delivering in Academy, in Clinic and online training sessions.
* Deliver engaging, in depth, up to date content in all relevant brands/devices ensuring all delegates feel confident to offer treatments in an appropriate setting.
* Manage schedule appropriately to respond to all account needs and support business development in relevant brands because of cohesive workflow.
* Achieve premium account support by offering educational support that is accessible and ensures a positive patient experience.
* Follow up after training with required data input into relevant systems.
* Prioritise to ensure training feedback is recorded after training delivery.
* Input all relevant training data, to ensure effective reports can be pulled.
* Highlight any gaps highlighted via reporting.
* Raise and take agreed steps in terms of actions required to ensure a solution focused working approach.
* Maintain and develop the use of Brands and Devices through:
o In clinic support
+ Educational delivery
+ Working alongside business development managers to ensure reasonable clinical needs are supported.
* Develop, maintain and create relevant educational content across all relevant functions within the business.
* Achieve clear and concise learning flows by ensuring clear objectives are set for all relevant sessions.
* Identify and create further supportive learning tools where required.
* Support the marketing function of the business to help build product/device awareness.
* Attend and potentially present at external and internal meetings/conferences as necessary to perform own duties and aid business development via a variety of mediums.
* Be aware of competitor developments, activity and feedback relevant information to management. Creating relevant analysis tools may be required in some instances.
* Ensure a high level of relevant knowledge, techniques and skills through self-learning & attending organised events.
Requirements:
Essential
* Aesthetic in clinic experience
* Relevant Device experience (in at least 2 types of technology e.g. Laser and RF)
* Training Experience: delivery and content creation
* High standards of customer communication, in clinic support and content production/delivery
* Ability to meet deadlines, maintain accuracy and ensure business needs are responded to
* Proven account management from a commercial or educational standpoint
* Efficient IT experience
* Clean driving licence and access to a car
Desirable
* Medik8 Experience
* Jan Marini experience
* Needling experience
* Laser training experience
* Experience with sales force and relevant software
Company benefits:
* Annual bonus (discretionary)
* Car allowance
* 23 days holiday plus bank holidays (and increasing with service)
* Health Cash Plan
* Employee Assistance Programme
* Length of Service Recognition
* Staff Discounts
* Team Building Budgets
* Enhanced Maternity and Paternity Pay