Facilities Management Helpdesk Coordinator Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months) Contracted Hours: 7am–7pm | Expected Shifts: Between 7am–6pm, Monday to Friday Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships. What We Offer Competitive Salary: Reflecting your skills and experience Generous Leave: 25 days annual leave (pro-rated in hours) time off in lieu for Bank Holidays worked Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts Career Development: Extensive growth and advancement opportunities Free Onsite Parking: Hassle-free commuting Dress Down Fridays: Casual attire to wrap up the week What You Will Do Manage and respond to FM enquiries across phone, email, and digital channels Resolve complaints and feedback at first contact or escalate appropriately Collaborate with internal teams to troubleshoot and resolve service issues Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction Support daily routines and contribute to continuous service improvement What We Look For Clear and confident communication skills Strong time management and multitasking abilities Experience in fast-paced environments and B2B customer service A collaborative mindset and solution-oriented approach Familiarity with FM operations and large corporate clients (desirable)