Trainee enforcement agent (southampton) rdsme0726-sou

Trainee Enforcement Agent — Southampton

Salary: £25,000 base + OTE £45,000–£60,000
Contract: Full-time, permanent
Location: Southampton / Hampshire (field-based)
Training: 12-week paid Academy programme — City & Guilds Assured certification

About the role

Our client — a major national enforcement and recovery group — has launched a brand-new Academy: a 12-week paid training programme that turns motivated people into qualified Resolution Specialists, certified to City & Guilds Assured standard. You'll start on £25,000 base, with realistic OTE of £45,000–£60,000 once you're certified, and walk away with a recognised qualification that's yours to keep.

This isn't bailiff work as you might imagine it. It's a regulated, professional, field-based role where every day is different — visiting properties, having grown-up conversations, helping resolve cases on behalf of local councils. You'll be fully trained, supported, and have a vehicle.

What you'll be doing

• Visiting properties on a managed Southampton / Hampshire patch to engage with people on warrants issued by local councils
• Resolving cases through professional dialogue and de-escalation — empathy, judgement and good communication are at the heart of this role
• Managing your own caseload independently, with the support of an experienced enforcement manager
• Recording outcomes and submitting accurate reports through our client's systems
• Following all relevant legislation and the company's own conduct standards

You'd suit this if you've worked in

• Retail or hospitality (duty manager, shift supervisor, branch manager) — you already handle difficult situations professionally
• Contact-centre or customer service (especially complaints or escalations) — you already know how to de-escalate
• Ex-military, ex-police, ex-PCSO, ex-prison service — your skills transfer directly
• Collections, debt recovery, civil enforcement, or debt advice — this is the field-based step up
• Self-employed driving, courier, taxi, or roadside roles — same independence, with a salary and a career

What you need

• Full UK manual driving licence (essential)
• Right to work in the UK
• Willingness to undergo DBS + County Court Judgment checks
• Comfortable working unsociable hours (typically between 6am and 9pm) and the occasional weekend
• The right temperament — calm, professional, empathetic, resilient

What's on offer

• £25,000 base salary + uncapped OTE £45,000–£60,000
• Company vehicle
• 12-week paid Academy training programme
• City & Guilds Assured certification
• Clear progression to Senior Resolution Specialist for top performers
• Joining a 5,000+ employee national group with a strong track record in the industry

Apply now — initial screening conversation with Red Dot Search, then introduction to our client's Academy team for the 27 July intake.

Recruited by Red Dot Search. RDS internal reference: RDSME0726-SOU.