Norfolk, NR11 6SU
Permanent – 40 hours per week, Monday to Friday
Salary: £57,245 per annum +benefits + company car
Ready to make an impact?
Here at Serco, we're experts in designing, implementing, and managing waste and recycling services, and right now we're recruiting for a Contract Manager for our North Norfolk contract. We provide a complete Waste & Recycling service to ensure our community and client receive the highest standards.
Reporting to the Senior Contracts Manager, you will lead, manage and be responsible for the performance of an outsourced, local authority contract portfolio including blue collar and supervisory staff in Waste & Recycling service provision within a demanding commercial environment.
This is an exciting opportunity for a strategic and passionate leader to take ownership of the Contract and lead the way with regards to innovation, service improvement and expansion.
You'll be entrusted too:
* Champion the continuous improvement and contract growth processes, whilst actively seeking opportunities to increase and introduce new services which will create opportunities to deliver wider services to our client, residents and businesses.
* Ensure that KPI performance requirements are met, drive for change and innovation in the Contract to meet challenges for the future and develop and maintain effective relationships with local authority, community, trade union, internal and external stakeholders at all levels.
* Produce management reports, manage staff and equipment, and manage the absence and welfare of all employees.
* Identify commercial planning requirements and opportunities in service areas, implement exemplary service standards to monitor, review and benchmark service delivery, ensure all employees have received and understood the required training.
* Career development plans should be produced to enable continuous growth in our teams as well as constantly monitoring financial and operational performance to ensure all operations and methods are cost effective, efficient, with a view to excel targets.
Does this sound like you?
You'll be a great fit for this role if you have…
First and foremost, you will be an experienced and creative Contract Manager or Operations Manager, with experience of managing a large blue-collar workforce, preferably Environmental Services (Refuse or Street Cleansing) or a Grounds Maintenance background.
We ask that you are a strategic leader with the ability to make sound business decisions based upon data interpretation, a Level 5/ Degree or equivalent management qualification would be desirable.
A Transport Manager's CPC would be desirable, as well as experience of managing relationships with trade union representatives and Local Authority clients.
We are keen to hear from applicants with experience of business development and transformation, leading on operational changes, continuous improvement and project management/facilitation, and with the ability to clearly present and communicate changes in a way that inspires and engages others.
You should have experience of managing close working relationships with the client and Local Authority client experience would be advantageous. We expect our Contract Managers to be very visible with the workforce, leading by example and very hands on.
If you feel you have the skills to succeed in this role, please apply with your CV.
Discover all you need to keep growing
Here you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities – and the support and tools to help you seize them.
Because this is a place for you
Our people are integral to everything we do. That's why our benefits are designed to put you first:
1. Holidays: Up to 25 days plus