Montcalm Mayfair
Montcalm Mayfair is a five‑star hotel located in a historic crescent on Park Lane, steps from Hyde Park and the West End.
Why Join Montcalm Collection
* Competitive salary that reflects your talent, contribution, and potential.
* Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
* Paid birthday leave, so you can celebrate your special day your way.
* Milestones support, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
* Comprehensive wellbeing support, including free access to our Employee Assistance Programme with confidential support, wellbeing resources, and free legal advice.
* Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
* Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
* Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
* Preferential gym membership rates, helping you maintain your health and vitality.
* Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
* Paid volunteering day, giving you the opportunity to support a charity close to your heart.
* Employee referral programme, rewarding you for bringing great talent into our teams.
* Complimentary meals on duty in our team restaurant.
* Exclusive room rate discounts across the Montcalm Collection.
* International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
* City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
* Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
* Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview
As Events Supervisor, you will support the Events Operations Manager in overseeing the day‑to‑day execution of events, ensuring smooth operations, high‑quality service delivery, and exceptional guest experiences. This role involves supervising event staff, coordinating logistics, and supporting the setup and breakdown of events. Your creativity, leadership, and operational vision will be instrumental in establishing our Montcalm Collection Hotels as a premier destination in London's vibrant dining scene.
Your role will also entail setting and reinforcing operational standards, ensuring strict adherence to hygiene and safety regulations for the utmost cleanliness and food safety. You'll help to build, mentor, and motivate a team of culinary and service experts, fostering a culture of excellence and collaboration where everyone strives for continuous improvement.
Responsibilities
* Oversee daily operations of the events department, including setup, execution, and breakdown of corporate functions, weddings, conferences, and private dining experiencing, ensuring smooth service throughout the events.
* Assist the Event Operations Manager in managing event schedules, shifting plans, and ensuring adequate team coverage for all functions.
* Monitor inventory levels of event‑related supplies and equipment and collaborate with catering and kitchen teams to ensure timely availability of F&B items.
* Event spaces maintain five‑star standards in terms of cleanliness, ambience and overall presentation.
* Greet and engage with event hosts and high‑profile customers, ensuring their experience exceeds expectations from arrival to departure.
* Handle client and guest complaints and feedback professionally, ensuring any issues are resolved swiftly and to guest satisfaction.
* Train the events team on luxury service standards, attention to detail and maintaining a welcoming atmosphere.
* Assist in recruiting, training and developing events operation team to uphold the high standards of establishment.
* Conduct performance reviews and provide ongoing coaching for the team.
* Motivate team to deliver exceptional customer service consistently.
* Assist in controlling costs and monitoring event budgets, including staffing, supplies, and vendor coordination.
* Liaise with other departments to ensure seamless service, particularly during service, special events and private dining experiences.
* Drive event promotions and packages that deliver memorable experiences for our guests.
* Ensure all financial transactions related to events are handled in a secure manner.
* Promote teamwork and quality service through daily communication and coordination with other departments.
* Ensure that all event facilities and equipment are cleaned, maintained, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
* Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
* Solicit client feedback post‑event to improve service delivery and presentation quality.
* Analyse guest and client insights to identify and meet customer expectations and build on guest loyalty.
* Interact with guests and clients to ensure expectations are being met.
* Ensure the security and proper storage of event‑related inventory and equipment and replenish supplies in a timely and efficient manner while minimising waste.
* Perform other duties as assigned, including support for restaurant operations when required.
Skills and Qualifications
* Passion for delivering exceptional event service with memorable experiences to diverse clientele.
* Comprehensive understanding of operations of events, and industry best practices, with the ability to translate insights into innovative event concepts and offerings.
* Strong leadership and interpersonal skills, with the ability to inspire and motivate teams, build strong relationships, and foster a positive work environment.
* Exceptional communication and organisational skills, with the ability to effectively multitask, prioritise workload, and adapt to changing priorities in a fast‑paced environment.
* A degree qualified, preferably in Hospitality.
* Minimum 2 years’ experience in a similar position ideally in 5‑Star property Hotel. With a track record of driving operational excellence and delivering exceptional guest satisfaction.
Working Conditions
* Physical demands such as being on the feet for long periods of time and manual handling.
* Flexible schedule, including evening, weekends and bank holidays, as required by business needs.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
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