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Client:
Hays
Location:
Doncaster, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will assist customers daily through troubleshooting issues related to hardware or installations, as well as our mobile/web platforms, and keep customers updated via phone & email regarding progress.
Essential job functions:
* Become a technical expert on the SaaS platform
* Serve as a Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions;
* Handle incoming customer requests from external and internal calls & emails, raising and managing cases with end-to-end accountability
* Investigate, troubleshoot, analyze, find resolutions, validate, escalate, and communicate with stakeholders
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of customer satisfaction drivers. The technical professional should have the following skills:
* Experience in a customer-facing role (mandatory);
* Experience with SaaS solutions (a plus, not mandatory);
* Experience with CRM & ERP systems such as Salesforce and SAP (preferred, not mandatory);
* Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)
What you need to do now
If you're interested, click 'apply now' to send your updated CV, or call us directly.
If this role isn't suitable but you're exploring new opportunities, contact us for a confidential career discussion.
Hays Specialist Recruitment Limited acts as an employment agency for permanent and temporary roles. By applying, you accept our T&Cs, Privacy Policy, and Disclaimers available at hays.co.uk
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