About the job Customer Service Advisor As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role. Key responsibilities: -Handling inbound calls related to Council Services including Council Tax -Assist residents with understanding their council tax bills, payments and account details. -Set up and manage Direct debits, payment plans and other payment options -Assist with Council tax related issues such as arrears, disputes and exemptions -Ensure compliance with council policies, procedure and legal requirements -Maintain accurate up to date record of customer interactions. Essential : Experience of answering enquiries relating to CTAX billing and recovery. (Essential) Experience of using Revenue systems such as NEC Northgate. (Essential) Must have a current BPSS certification that will cover the duration of the placement (Essential)