Client Support Administrator
We are partnering with a rapidly growing client in the accountancy space, who is looking for a well-rounded Client Support Administrator to join their respected and growing team of business advisors in their Gloucester office.
You will be joining a company of trusted advisors to a wide range of clients, from ambitious start-ups and family businesses to established multimillion-pound groups. Their services cover everything from audit, tax, and advisory, to probate and wealth management, meaning you’ll gain exposure to many different aspects of the business world.
We are looking for an experienced and ambitious Client Support Administrator who will be at the heart of the day-to-day business operations, ensuring the smooth running of both colleagues and clients. This is a busy, hands-on role, where you will have the opportunity to work across many areas of the business & contribute to their continued success.
What you’ll be doing:
* The client support administrator will be delivering administrative support across departments, onboarding new clients, requesting records, completing compliance checks, updating systems, and following up on communications.
* Handling incoming calls, dealing with enquiries, and providing routine responses to client queries.
* Offering reception cover as needed, welcoming visitors and providing a professional first impression.
* Monitoring and following up on emails and meetings with clients and prospects to ensure deadlines are met.
* Identifying opportunities to improve processes and efficiencies.
* Typing, formatting, and preparing letters and reports.
* Filing, scanning, and processing client documents.
* Keeping client records accurate and up to date.
What we’re looking for:
* A strong communicator with excellent customer service skills, detail-focused and proactive in following up requests.
* Highly organised, thorough, and conscientious.
* Friendly, approachable, and enthusiastic, always willing to support colleagues.
* Able to work independently, use your initiative, and suggest improvements.
* Previous office-based experience (ideally within accountancy or finance) and confident using Microsoft Office.
* Comfortable prioritising and managing your own workload while remaining flexible to meet client and team needs.
What you get in return:
* A competitive salary
* Exposure to a wide variety of clients
* Flexible and hybrid working
* 25 days holiday + bank holidays
* Good pension scheme
* Social calendar
We are looking for a people person, someone who is extremely organised, can manage their time well, with exciting customer service skills.
If this role sounds like your next move, please do apply, and I look forward to discussing this exciting opportunity with you.