## **This cookie notice applies to the Workday Careers website****A cookie**are widely used for website’s functionality, or to make it operate more efficiently, as well as to provide information to the owners of the site.* We use re-targeting (which is a cookie-based technology) that uses simple Javascript code to anonymously 'follow' our audience all over the Web. We use this technology to target individuals for advertising campaigns.To understand how the FCA collects and processes personal data please refer to the .have been set, visit or .To find information relating to other browsers, visit the browser developer's website.To opt out of being tracked by Google Analytics across all websites, visit .## **Banner**.We use re-targeting (which is a cookie-based technology) that uses simple Javascript code to anonymously 'follow' our audience all over the Web.# **Accessibility Statement**This accessibility statement applies to content published on thedomain and its sub-domains. It does not apply to content on https://www.fca.org.uk/ or other domains.This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all.For example, that means you should be able to:* zoom in up to 300% without the text spilling off the screen* navigate most of the website using just a keyboard* navigate most of the website using speech recognition software* listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)We’ve also ensured that the text is clear and easy to understand. has advice on making your device easier to use if you have a disability.## **How accessible this website is**We know some parts of this website are not fully accessible:* Checkboxes are not accessible using standard voice commands.* Some radio buttons are not given group titles when tabbing to them using a screen reader.* Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed.* The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader.## **Feedback and contact information**If you need information on this website in a different format contact us and tell us:* the web address (URL) of the content* your name and email address* the format you need – for example large print, braille or audio## **Reporting accessibility problems with this website**We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.## **Enforcement procedure**The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, .## **Technical information about this website’s accessibility**The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.## **Compliance status**This website is partially compliant with the AA standard, due to ‘the non-compliances’ listed below.## **Non-accessible content**The content listed below is non-accessible for the following reasons.## **Non-compliance with the accessibility regulations*** Checkboxes are not accessible using standard voice commands such as “Click checkbox” and can only be accessed by using “Tab” commands. This fails WCAG 2.1 success criterion 1.3.1 (*Information & Relationships*).* Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 (*Information & Relationships*).* Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 (*Information & Relationships*).* The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 (*Information & Relationships*).## **What we’re doing to improve accessibility**We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance.## **Preparation of this Accessibility Statement**This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021.This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.**Job title: Senior ServiceNow Configuration Analyst****Division: Data, Technology & Innovation** **Department: Service Operations*** **Salary:** National (Edinburgh and Leeds) ranging from £52,400 to £71,000 and London £57,700 to £75,000 (salary offered will be based on skills and experience)* **This role is graded as:** Senior Associate – Regulatory* **Your recruitment contact is** Steve Christopher via Steve.christopher@fca.org.uk. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.**About the FCA and team**We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency. Sitting within DTI, the Data Strategy and Services team support providing central data services through the Data Front Door, setting best practice and supports the organisation on Data acquisition, quality remediation, management and sharing.**Role responsibilities*** Champion the CMDB process by managing its backlog, supporting its growth and keeping the Configuration Manager informed* Manage BAU tickets with care, ensuring data integrity, supporting service mapping and enabling insightful analysis and reporting* Chair governance forums and contribute to continuous improvement initiatives within configuration management* Embed the CMDB Operating Model into Service Operations and ITSM practices to ensure seamless integration and alignment* Build trusted relationships with Service Managers, Operational Resilience and ITSM teams, offering expert guidance and acting as deputy when needed* Mentor junior colleagues through knowledge sharing and by fostering a supportive learning environment* Support transformation efforts by helping shape the CMDB across the organization and engaging with senior leadership to promote a culture of authenticity and psychological safety**Skills required****Minimum:*** Demonstrated experience in designing and managing Configuration Management data models, service mapping and CMDB operations* Hands-on experience working hands-on with ServiceNow CSDM & CMDB, including discovery, certification, deduplication and service mapping.* Prior experience contributing to Agile environments and problem-solving to support daily stand-ups and sprint goals**Essential:*** A recognised qualification such as ITIL v4 or an equivalent professional certification* Solid understanding of cloud infrastructure technologies and their role in supporting service delivery* Experience in implementing or supporting governance controls to ensure data accuracy, with the
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