Pharmacy Receptionist
The closing date is 16 November 2025
Are you passionate about delivering excellent patient care and looking to be part of a forward-thinking team? We are seeking an enthusiastic Pharmacy Receptionist to join our busy and modern Pharmacy Department, equipped with automated dispensary and distribution systems.
In this key front-facing role, you'll be based at our main Pharmacy Reception, supporting patients and liaising with members of the wider healthcare team. We're looking for someone who thrives in a fast-paced environment, embraces innovation, and is committed to providing a high-quality patient experience.
If you're ready to make a meaningful contribution to a dynamic pharmacy service, we'd love to hear from you.
Main duties of the job
To provide a courteous reception service to patients and hospital staff in line with dispensary procedures, contributing to the overall efficient and effective running of the dispensary.
To support the Dispensary in filing of prescriptions together with maintaining efficient housekeeping duties.
To train / supervise the work of volunteers and trainees at Dispensary reception.
To monitor the Prescription Tracking System and advise the senior dispensary technician on prioritisation.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job responsibilities
Key Duties:
As the first point of contact for the dispensary service to behave in a courteous manner towards patients and other staff at all times.
To receive prescriptions and other requests into the pharmacy according to the agreed procedures and deal with straightforward problems.
To answer the dispensary telephone and resolve straightforward problems or pass them on appropriately.
To collate, file and prepare for archiving completed prescriptions and request forms according to dispensary procedures.
To ensure all prescriptions types are entered onto the computer tracking system ensuring the numbered sequence is maintained.
To highlight urgent prescriptions to the dispensary team when required.
To use the pharmacy system (JAC) to confirm that medicines on prescriptions are in stock.
To monitor the Prescription Tracking System and advise the senior dispensary technician on prioritisation as appropriate.
To communicate directly with the ward discharge officers and Trust discharge teams around progress of discharge prescriptions.
To communicate with Porters and Volunteers to ensure a timely delivery of dispensed items to wards.
To replenish dispensary sundries such as bottles and cartons and order stock.
To return original packs to cupboards/shelves after dispensing. Ensuring that the dispensary is maintained to a tidy state.
To carry out routine stocktaking, monitor stock levels and maintain correct stock levels.
To be responsible for ordering and maintaining stock of additional labels.
To be responsible for ordering stock and maintaining display of leaflets for outpatient waiting area.
Other Duties:
To adhere at all times to the policies and procedures of the Trust as they relate both to the management and delivery of services. To maintain safe systems of work in accordance with relevant medicines legislation and with the Health and Safety at Work Act.
To participate fully in the individual performance review and objective setting process of the Luton & Dunstable Hospital NHS Trust.
To train other staff members and volunteers as outlined in their training schedule. This will include Dispensary Assistants, Junior Technicians, and Pre-Registration Pharmacists and Pre-Registration Trainee Pharmacy Technicians.
Please see job description and person specification provided. If further information is required, please speak to our contact on advert.
Person Specification
Qualifications
* Basic numeracy and literacy
* Appropriate unit of NVQ2 in Pharmacy Services (or willing to undertake)
* NVQ level 2 in Customer Care
Communication Skills
* Excellent telephone skills
* Empathetic communication skills
Experience
* Knowledge / experience of computer systems
* Customer orientated services
* Experience of working in a pharmacy environment
Knowledge
* Understanding of customer care.
* Understanding of the need of confidentiality awareness at all times
* Familiarity with drug names
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Bedfordshire Hospitals NHS Foundation Trust
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