Overview
Halfords Sunbury-On-Thames, England, United Kingdom
Join to apply for the Customer Services Advisor role at Halfords.
This range is provided by Halfords. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
* Age 21+ £12.84 per hour
* Under 21 £10.63 per hour
Responsibilities
* You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer.
* This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
* Deliver market-leading standards of service and develop practical problem-solving skills while working quickly and efficiently.
* Provide customer-focused support; a proactive approach to helping customers and understanding their needs.
* Training is provided to develop the necessary skills for the role.
Qualifications
* Experience of delivering great customer service, ideally in a retail sales environment.
* Proactive approach to helping customers and understanding their needs.
* Problem-solving skills.
* Availability to work on a rota basis, including weekends.
Ideally, you’ll also have the following
* Some knowledge and skills in car parts fitting and cycle repair.
* Some experience of working towards and achieving sales targets.
Benefits
* Store discount, with 25% off most products across Halfords and Tredz
* Employee discount, with up to 50% off your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
* Employee wellness programme offering free, independent, confidential support and counselling 24/7
* Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes significantly reduced
* Life Assurance
* Uniform
* Option to join our Sharesave scheme: save to purchase shares at a 20% discount
* Cycle to Work scheme
* Wagestream – access up to 30% of your pay as you earn it
* Health Cash Plan – claim cash back towards healthcare costs
About the company and culture
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. We’re committed to creating an inclusive workplace and are an equal opportunities employer.
Eligibility and equal opportunity statement
Not sure you meet all the criteria? Apply anyway. We encourage diverse backgrounds and are proud to welcome applications from all. We are an equal opportunities employer and embrace diversity within our one Halfords Family.
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