Clinical Services Administrator
Contract: Maternity cover, 5days a week
Hours: 35 hours per week
Location: London, Finsbury Park
Starting salary: £30,052 - £34,860
Closing date: 28th June 2026
Expected date of interviews: w/k 6th July
Job ref: VA791
Freedom from Torture is the Winner of the Overall Award for Excellence and the top prize for Campaigns and Advocacy at the 2023 Charity Awards.
We have an exciting opportunity for a Clinical Services Administrator to join our innovative and friendly multidisciplinary team, situated at our London Centre, which is a purpose-built centre specifically designed for the treatment of torture survivors, with extensive indoor space and gardens.
Would you like to join our award-winning organisation?
About the role
You will provide administrative support to the London Clinical Service, which provides assessment and treatment to individuals, young people, children and families who have survived torture. You will be part of a team of Clinical Administrators who ensure consistency and continuity of administrative support to the Clinical Service. The administrative team support the Intake panel, Adult Therapy Team, Children, Young People, & Families Team, Pain management service, Care coordination service and interpreter bookings process. The role may also include supporting the reception team with reception duties and greeting clients, staff and visitors in a friendly and professional manner
About you
* You must have experience of working with administrative systems and Microsoft Office applications.
* It’s essential that your administrative experience was gained within a mental health and/or clinical setting.
* A key part of your role will require you to show support to colleagues and keep others informed of issues that affect them.
* To be successful in this role you must have the ability to plan and prioritise your own workload, and devise and implement simple systems and administrative procedures.
* You must recognise and value diversity and be willing and able to work effectively in a multi-cultural and linguistically diverse environment.
In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).
Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.
Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £30,052 - £34,860.
To view the Job Description and Person Specification, please kindly see the attached file.
Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.
Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.
We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all our work.
Hear more about working at FfT from our incredible staff by click here Video Link: Freedom from Torture on LinkedIn: Getting to know Freedom from Torture
Freedom from Torture is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory standard DBS disclosure, as well as a need for full employment history and up to date employment references.
Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.
We reserve the right to close the vacancy early if we receive a high volume of applications.
No agencies please.