Duty Manager
Contract: Permanent
Location: The Tichborne Arms
Hours: Full Time - 5 days on, 2 days off
Accommodation: No onsite accommodation is currently available, but we can help to find somewhere local, if required
Ranked No. 37 in the UK in the Good Food Guide Top 100 Pubs and recognised by the Royal Horticultural Society as one of the best pub gardens in the UK, we are a vibrant, buzzy country pub known for exceptional food, warm hospitality and a seriously energetic summer trade.
Were looking for a confident, hands-on Duty Manager to lead shifts, inspire the team and ensure every guest leaves happy.
This is a key leadership role within the business - perfect for someone who thrives in a fast-paced, quality-led environment and wants to be part of an ambitious, nationally-recognised food-led pub.
Salary & Package
£36,000 £42,500 OTE (based on average 45 hours)
Base salary £28,800 £30,800 + strong tronc
Competitive base salary
Lucrative and consistent tronc
Full-time, permanent role
Real opportunity for progression within a growing, quality-driven business
The Role
As Duty Manager, you are responsible for the smooth and effective running of the pub during your shifts. Youll support the General Manager while taking full ownership of service standards, team performance and operational execution.
You will:
Lead From the Front
Set the tone for professionalism, energy and service standards
Lead and motivate the front-of-house team during busy services
Make confident, on-the-spot decisions
React quickly to staffing challenges or changes in trade
Ensure opening and closing procedures are executed to standard
Review bookings and events at the start of every shift to prepare the team properly
Deliver Outstanding Guest Experience
Champion our philosophy that 'Everyone Leaves Happy'
Handle guest feedback or complaints calmly and professionally
Model warm, confident, high-quality hospitality at all times
Drive a culture of genuine, enthusiastic service
Maintain Presentation & Standards
Ensure exceptional cleanliness and organisation across bar, floor, garden, cellar, stores and guest areas
Monitor menus, blackboards and promotional materials
Keep the venue consistently guest-ready and brand-aligned
Manage Stock & Cellar Operations
Check in deliveries and be accountable for stock signed for during your shift
Oversee stock storage, rotation and availability
Conduct audits and monitor stock loss
Complete line cleans and glasswasher maintenance checks
Support cellar organisation and standards
Ensure Compliance & Admin Accuracy
Uphold licensing, health & safety and hygiene standards
Complete end-of-shift reports and sales reconciliation accurately
Investigate and resolve any open trading tables
Secure the building correctly at close
Support Events & Brand Presence
Assist with in-house events and large bookings
Capture quality content for social media where appropriate
Support marketing initiatives as required
What Were Looking For
Experience in a supervisory or duty management role within hospitality
Strong leadership and communication skills
Calm, organised and confident under pressure
Commercially aware and able to manage labour effectively
Passion for great food, drink and team culture
A proactive, hands-on and professional approach
Why Join Us?
Work in one of the UKs most recognised country pubs
Be part of a driven, supportive and ambitious management team
High-volume, high-energy environment with genuine quality standards
Strong earning potential through tronc
A role with responsibility, autonomy and opportunity
If youre a natural leader who thrives in a vibrant, busy pub and takes pride in delivering exceptional hospitality - wed love to hear from you.
Apply now and help lead one of the UKs top gastropubs.
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