Trainer – Guidance Servicesc.£40,000 per annum Bedford PermanentHybrid Working Join us at the Money and Pensions Service (MaPS) as a Trainer. This role offers you the chance to make a significant impact, by delivering engaging and effective training to our frontline contact centre colleagues.You will lead the facilitation of onboarding, upskilling, and briefings, ensuring colleagues are equipped to provide an excellent customer experience. In addition to training delivery, you’ll support the design and evaluation of curriculum, identify opportunities to enhance learning materials and delivery methods, and measure the success of interventions through clear, data-driven outcomes. Working closely with the Quality, Training and Knowledge Team, Operations, and other stakeholders, you’ll help embed continuous learning and improvement into the organisation’s culture—using a variety of delivery tools to maximise impact while minimising operational disruption.Role OverviewThe Trainer will report directly to the Training Manager. In this role, you will be responsible for:Key Responsibilities:
1. Delivering high-quality training across MaPS customer teams, with a strong focus on onboarding, upskilling, and soft skills development.
2. Facilitating onboarding programmes for new colleagues across a range of areas...