Overview
The post holder will support and deputise for the Lead Pharmacy Technician - Dispensary Services in developing and evaluating the Dispensary services in line with the vision for excellence in healthcare. Manage and develop the team of Technical and support staff in the dispensary and other pharmacy staff who provide the service to internal/external customers in accordance with all national and regional guidelines. Co-ordinate the work, ensuring safe use of equipment using technical expertise and supervise the day-to-day operational running of the dispensary. Develop and manage the training of all grades of staff involved in dispensing in conjunction with the Lead Pharmacy Technician Education and Training. Co-ordinate the day-to-day provision of the technical and support pharmacy service in the dispensary, ensuring the accurate and efficient dispensing of medicines in a timely manner: including controlled drugs and unlicensed medicines in accordance with national guidance. Ensure that all new staff are provided with training on the systems involved in the dispensing process. Audit and monitor the activity of operational service delivery and report to the Lead Pharmacy Technician - Dispensary Services at regular intervals. Ensure compliance with medicine storage and the safety and security of medicines in the dispensary.
Responsibilities
* Co-ordinate the work, ensuring safe use of equipment using technical expertise and supervise the day-to-day operational running of the dispensary.
* Develop and manage the training of all grades of staff involved in dispensing in conjunction with the Lead Pharmacy Technician Education and Training.
* Co-ordinate the day-to-day provision of the technical and support pharmacy service in the dispensary, ensuring the accurate and efficient dispensing of medicines in a timely manner, including controlled drugs and unlicensed medicines in accordance with national guidance.
* Ensure that all new staff are provided with training on the systems involved in the dispensing process.
* Audit and monitor the activity of operational service delivery and report to the Lead Pharmacy Technician - Dispensary Services at regular intervals.
* Ensure compliance with medicine storage and the safety and security of medicines in the dispensary.
Qualifications and Experience
* NVQ LEVEL 3 in Pharmaceutical Sciences / BTEC in Pharmaceutical Sciences or Equivalent
* Professional registration with the General Pharmaceutical Council
* Accuracy Checking Technician qualification
* Desirable criteria: NVQ / A1 workplace assessors qualification
* Desirable criteria: Management qualification, Significant previous experience and knowledge of working in a hospital pharmacy
* Line management experience
* Excellent working knowledge of hospital pharmacy services led by technicians
* Experience in delivering of education and training of other staff
* Experience of change management and/or project work that influenced change
* Experience of handling conflict including concerns raised by patients or staff
* Involvement in service audit
* Contribution to SOPs and report writing, Knowledge of Medicines Management and relevant legislation and policies
* Demonstrate an understanding of current pharmacy and NHS issues
* Excellent analytical and problem-solving abilities
* Knowledge of pharmacy computer systems
* Organised and able to prioritise own work and that of others to ensure that objectives are met within agreed deadlines
* Excellent written communication skills
* Excellent verbal communication skills
* Skilled in problem solving and decision making
* Excellent interpersonal and customer service skills and ability to negotiate and deal with complaints in the first instance
* Ability to deal with constant interruptions to provide advice and ensuring effective communication to ensure pharmacy provides a good service to all customers
* Ability to guide senior Pharmacy Technicians with training, supervision, and mentoring
* Proactively provide suggestions, ideas and solutions for service improvement
* Excellent keyboard and computer skills (email, databases, spreadsheets, word processing and presentation software), accurate and methodical - good attention to detail
* Enthusiasm for the role
* Role model and lead by example - positive and optimistic and able to inspire the team
* Ability to motivate self and others
* Ability to work alone and as a team member
* Able to give feedback constructively and deal with issues sensitively
* Good leadership skills and able to use initiative
* Be punctual, flexible and assertive
* Ability to carry out moderate to intensive physical effort throughout the working day and carry out concurrent activities including climbing ladders, stretching, bending and standing for long periods
* Ability to multitask and change from one job to another frequently, working alone and as a team member
* Mandatory Continuous Professional Development to maintain fitness to practice
* You must have appropriate UK professional registration
Organisational context
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
Notes and compliance
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Applicants are welcome from those aged over 18 or within 3 months of their 18th birthday. The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from under-represented groups including black, Asian and minority ethnic, LGBTQ+, disabled, male and age 16-24. The Trust may deduct DBS fees from salary following start in post. DBS guidance is provided in the job posting and per government requirements. This organisation has a zero-tolerance approach to abuse of children, young people and vulnerable adults. All staff must adhere to safeguarding policies and local safeguarding procedures. All employees and volunteers are expected to maintain safeguarding knowledge and skills by completing mandatory safeguarding training. As an organisation, we have adopted safeguarding and domestic abuse support measures. If you have any personal requirements to participate in the recruitment process, please contact Recruitment Services to arrange accommodations. New entrants to the NHS will commence on the first pay point of the relevant band.
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